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who are the “customers”?

Anthony Rucci, former CEO of Sears, said, “Unless you have a trained, literate, motivated work force and give them decision-making authority, you don’t get satisfied customers.” In higher education, who are the “customers”? How does the statement relate to the...

what is strategy?

Strategy is the game plan for institutions of higher education. In your own words, what is strategy? What is strategic planning? How do strategy and strategic planning impact institutions of higher education? How can knowledge of strategy assist you as a leader in...