Scenario: Kitchen Story is an online grocery store. They hire you to develop a chatbot to enhance their customer service. Currently, some of the products are available, and some are out of stock.
Available product: tomato, beef, apple, milk
Out of stock: egg, fish, lettuce, orange
In your chatbot, please include the following “Intents”:
Welcome:
create a welcome message, and introduce the bot to customers
the bot asks customer’s name and greets customer by name (e.g., if customer enters “xxx”, chatbot should respond: “Hi, xxx”, depends on what customer entered. Hint: use the “@sys.given-name” entity)
Fallback:
If the customer enters something the bot cannot understand, the bot will respond: “Sorry, I don’t understand. I’ll redirect you to a representative.”
Customer inquires about the product availability
if the inquired products are available, the bot will respond: “Yes, xxx is available” (“xxx” depends on what customer entered)
if the inquired products are unavailable, the bot will respond: “Sorry, xxx is currently out of stock” (“xxx” depends on what customer entered)
in both cases, if the customer did not specify the name of the product, the bot will ask: “could I know which product you would like to inquire?”
hint: you may create two entities, one is “available”, and another is “out-of-stock”
Please submit a word/pdf file that includes:
1). the link of web demo (example: https://bot.dialogflow.com/1e48eded-b461-40ad-8257-9c8b54e37784Links to an external site.; click “Integrations” on the navigation bar and choose “web demo”); and
2). screenshots to record your development process (e.g., the Training phrases and Responses of each Intent, and the Entities you created).
Note: here is a video you can watch.
