RSM3 — RSM3 TASK 2: COMMUNICATING YOUR LEADERSHIP VISION
VALUES-BASED LEADERSHIP — D253
PRFA — RSM3
TASK OVERVIEWSUBMISSIONSEVALUATION REPORT
COMPETENCIES
3109.1.1 : Develops Self-Awareness and Personal Values
The learner identifies their personal values, including honesty, integrity, respect, emotional intelligence, and ethical responsibility, to develop self-awareness through self-assessment.
3109.1.3 : Demonstrates How Leadership Delivers Results
The learner demonstrates how their leadership abilities, including active listening, influence, and ethical responsibility, solve problems and deliver results within an organization.
3109.1.4 : Explains Leadership of Cultures
The learner explains how the leadership of cultures fosters diversity, inclusion, ethics, and problem-solving.
INTRODUCTION
In Task 1, you were provided with a scenario in which you assumed the role of a newly hired customer service manager. To help you grow as a leader, you completed the VIA Character Strengths Survey to identify your strengths and opportunities for growth. In this task, you will share your leadership vision with your new team.
SCENARIO
Now that you have begun your new role as the customer service manager for Corollary Marketing Inc., it will be important for you to introduce yourself as a leader to your team. The purpose of the introduction is to explain how you will use emotional intelligence to incorporate company values, unify the team, and begin to set team expectations.
Corollary Marketing Inc. Company Values:
• Excellence: In character, decision-making, and service to our clients and customers, we strive for distinction and actions of which we can be proud. Each of the following values contributes to this overriding charge.
• Integrity: We do the right thing, regardless of whether someone is watching. Our word is our bond; we carry a duty of care and responsibility to act ethically.
• Humility: We conduct our work without our egos. Our actions embody respect, humility, authenticity, and openness and invite feedback and input. We actively seek ideas and feedback from employees and value every voice and contribution.
• Trust: We extend the belief and feeling that others can be relied upon. We strive to be trustworthy by showing compassion and consistency and by communicating with care and truthfulness. We are authentic and transparent.
• Growth: Our best today may not be good enough tomorrow, and we continually seek to improve. Both personally and professionally, we aim to accelerate employee learning so that we can become better able to meet customer and company needs.
• Respect: We believe that each person (employee, customer, vendor, etc.) has value and rights. We act based on facts and always assume positive intent. We celebrate the differences in people and seek to utilize each person’s unique knowledge, skills, abilities, and perspectives.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario.
2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
4. Discuss how you and your team will use social awareness to practice empathy in your daily interactions.
a. Discuss how unconscious bias may affect ethical decision-making on your team.
b. Describe two types of cognitive bias, including an example of each bias.
5. Discuss how you and your team will use one of the following elements of relationship management in your daily interactions:
• influence
• coaching and mentoring
• conflict management
• teamwork
• inspirational leadership
a. Discuss how you will create a culture of care within your team.
6. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) to be effective as a team.
B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
RUBRIC
A1:INTRODUCTION
NOT EVIDENT
The submission does not include an introduction.
APPROACHING COMPETENCE
The introduction as the new customer service manager does not focus on 1 of the six company values.
COMPETENT
The introduction as the new customer service manager is focused on 1 of the six company values.
A2:SELF-AWARENESS
NOT EVIDENT
The submission does not include a discussion of self-awareness.
APPROACHING COMPETENCE
The discussion of how the learner, as the customer service manager, will use self-awareness in their daily interactions with their team is not focused on 1 of the given elements.
COMPETENT
The discussion of how the learner, as the customer service manager, will use self-awareness in their daily interactions with their team is focused on 1 of the given elements.
A3:SELF-MANAGEMENT
NOT EVIDENT
The submission does not include a discussion of self-management.
APPROACHING COMPETENCE
The discussion of how the learner, as the customer service manager, will use self-management in their daily interactions with their team is not focused on 1 of the given elements.
COMPETENT
The discussion of how the learner, as the customer service manager, will use self-management in their daily interactions with their team is focused on 1 of the given elements.
A4:SOCIAL AWARENESS
NOT EVIDENT
The submission does not include a discussion of social awareness.
APPROACHING COMPETENCE
The discussion of social awareness does not include how the learner, as the customer service manager, will use empathy in their daily interactions with their team.
COMPETENT
The discussion of social awareness includes how the learner, as the customer service manager, will use empathy in their daily interactions with their team.
A4A:UNCONSCIOUS BIAS
NOT EVIDENT
The submission does not include a discussion of unconscious bias.
APPROACHING COMPETENCE
The discussion of unconscious bias does not address how bias may affect ethical decision-making on the team.
COMPETENT
The discussion of unconscious bias addresses how bias may affect ethical decision-making on the team.
A4B:COGNITIVE BIAS
NOT EVIDENT
The submission does not include a description of any cognitive biases.
APPROACHING COMPETENCE
The description of cognitive biases is inaccurate, only includes 1 type of cognitive bias, or does not include 1 example for each type of bias.
COMPETENT
The description of cognitive biases is accurate, includes 2 types of cognitive bias, and includes 1 example for each type of bias.
A5:RELATIONSHIP MANAGEMENT
NOT EVIDENT
The submission does not include a description of relationship management.
APPROACHING COMPETENCE
The discussion of how the learner, as the customer service manager, will use relationship management in their daily interactions with their team is not focused on 1 of the given elements.
COMPETENT
The discussion of how the learner, as the customer service manager, will use relationship management in their daily interactions with their team is focused on 1 of the given elements.
A5A:RELATIONSHIP MANAGEMENT AND CULTURE OF CARE
NOT EVIDENT
The submission does not include a discussion of how relationship management creates a culture of care.
APPROACHING COMPETENCE
The discussion of how the learner, as the customer service manager, will create a culture of care within their team is not relevant.
COMPETENT
The discussion of how the learner, as the customer service manager, will create a culture of care within their team is relevant.
A6:EMOTIONAL INTELLIGENCE AND TEAM EFFECTIVENESS
NOT EVIDENT
The submission does not include an explanation of why the learner, as the customer service manager, and the manager’s direct reports will use emotional intelligence to be effective as a team.
APPROACHING COMPETENCE
The explanation of why the learner, as the customer service manager, and the manager’s direct reports will use emotional intelligence to be effective as a team is not relevant or does not include at least 1 of the four domains of emotional intelligence.
COMPETENT
The explanation of why the learner, as the customer service manager, and the manager’s direct reports will use emotional intelligence to be effective as a team is relevant and includes at least 1 of the four domains of emotional intelligence.
B:SOURCES
NOT EVIDENT
The submission does not include both in-text citations and a reference list for sources that are quoted, paraphrased, or summarized.
APPROACHING COMPETENCE
The submission includes in-text citations for sources that are quoted, paraphrased, or summarized and a reference list; however, the citations and/or reference list is incomplete or inaccurate.
COMPETENT
The submission includes in-text citations for sources that are properly quoted, paraphrased, or summarized and a reference list that accurately identifies the author, date, title, and source location as available.
C:PROFESSIONAL COMMUNICATION
NOT EVIDENT
Content is unstructured, is disjointed, or contains pervasive errors in mechanics, usage, or grammar. Vocabulary or tone is unprofessional or distracts from the topic.
APPROACHING COMPETENCE
Content is poorly organized, is difficult to follow, or contains errors in mechanics, usage, or grammar that cause confusion. Terminology is misused or ineffective.
COMPETENT
Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.
