The Week 4 discussion forum is an exploration of “what’s missing” in your content. At this point, you have determined what content your organization has, the form and/or format of that content, and are prepared to inventory the content. But there is a missing component – and what’s missing can be different for each organization as well as different for each component of content owned by an organization.
The missing part is what your organization needs to move their content to the next level of content maturity and usefulness; to determine this you need to perform a gap analysis. In simple terms, a gap analysis is a result of auditing existing content and recognizing the difference (or gap) between your organization’s current content and the attributes it needs to have to better serve the organization.
For this week’s discussion forum, please address the following questions:
What actions are needed to develop a gap analysis for your organization’s content?
How would you prioritize your organization’s various types of content for gap analysis?
How do customer lifecycles impact your content management and gap analysis?
What existing content at your organization would be a good test case to demonstrate proof of process and “why we need to do this” to gain management support? Why?
(I uploaded previous week’s discussion and introduction. Please read. Just in case you need some information)
