Please answer all the questions for the two case studies below. Answers should be thorough and complete for each question. Please write your responses in a word document for submission and use the APA format as a guideline. Double space and use a 12-point font. The combined responses should be at least 1000 words in length with individually identified responses to each of the questions for the two case studies or critical thinking scenarios. Use the following information to support you in completing this assignment correctly. Include two references for full credit. One can be the text and the other should be information regarding the company in the scenario or a scholarly article on the main topic for the case or critical thinking activity.
All questions answered and addressed
Answers indicate that symptoms were recognized
Actual causes of the problem were uncovered
Answers indicate that you identified major goals of the organizations, units, and/or individuals in the case
Answers indicate that longer-term performance problems and those requiring immediate attention have been recognized and considered
Identified appropriate alternative actions
Case Study 2: Employee Selection at Deloitte Australia
Deloitte is the brand name used for Deloitte Touche Tohmatsu Limited, a UK private company with more than 263,900 professionals worldwide in the service areas of audit, tax, consulting, financial advisory, risk management, and related services. The firm operates in more than 150 countries and had revenues in fiscal year 2018 of $43.2 billion. Deloitte is one of the “Big Four” accounting firms and the largest professional services firm in the world.
Deloitte Australia is recognized as the number one employer-of-choice for graduates by Gradconnection. Workplace Gender Equality Agency has recognized the firm as am employer-of-choice for women. Deloitte Australia is the only professional services firm on the Australia Center for Corporate Social Responsibility’s Top Ten list. Further, the firm has invested more than $20 million in their communities through pro bono work and donations, as well as through volunteer work.
Deloitte Australia, like the rest of Deloitte, is a highly progressive company that is often on the leading edge of human resource practices. The firm provides information on the company website that can serve as a guide for prospective employees. The website includes information about the company’s recruitment and selection processes for both new college graduates and experienced hires.
The application process for college students starts with completing an online application process. Applicants can also read information about Deloitte and about the members of the recruitment team on the website. Recruitment team members review applications, make an assessment of fit with skills, and determine if there is a match to key selection criteria. The company tries to contact applicants in seven days with a decision about continuation in the selection process.
The selection process includes multiple steps. The process starts with a first interview, usually by phone with a member of the recruitment team. The process continues with interviews with members of the relevant service team. The number of these interviews varies across service areas. The process ends with an in-depth interview addressing technical and motivational fit with the role, team and company. A Deloitte partner from the service line participates in the final interview.
The selection process for some roles may also include psychometric or skills-based tests. Other roles require an assessment in the form of a case study. These assessments take place either online or face-to-face, and within two weeks of the rest of the interviews.
Finally, if the firm is interested in making an offer, they will conduct a pre-employment check of references and work rights with the Australian Government Department of Immigration and Border Protection (DIBP).
Questions
Discuss the pros and cons of providing so much information about the selection process on the company website. Would this amount of information make you more or less likely to apply for a job with Deloitte Australia, or any other company for that matter that provided this much information? Discuss your response.
What concerns would you have about the process if you were an applicant?
Describe the selection process in terms of which parts are initial screening and which are final screening. Is Deloitte Australia using a compensatory, multiple hurdle, or multiple-cutoff approach to selection? Why do you think they have chosen this particular approach? Do you think it is logical given the nature of the firm?
Research Australian hiring guidelines and discuss how they differ from U.S. guidelines and how they are similar.
Case Study 1: Faster Recruiting Needed at Intuit
Intuit is a software company that produces four products: TurboTax, QuickBooks, ProConnect, and Mint. The company’s mission is “powering prosperity around the world.” To accomplish its mission, Intuit needs to attract top talent, the majority of whom have strong technical skills. Until recently, the company could advertise for employees, bring them in for multiple interviews, and then make a decision about who to hire. With the lower unemployment rate overall in the United States and the higher demand for technology workers around the world, Intuit now finds itself needing to put candidates through one day of tests and interviews and make a quick decision—sometimes even making the offer the same day as the interview.
Founded in 1983, the company now has 8,300 employees worldwide and has received accolades, including being named a Fortune 100 “Best Company to Work For” for 16 consecutive years. The company also has been named a “Best Workplace for Diversity” and a “Best Workplace for Women.” In fiscal year 2017, Intuit’s revenue was $5.2 billion. The employee culture is one of innovation, action, and passion about the work that employees perform.
The company believes strongly in corporate social responsibility. With each Intuit Prosperity Bundle of TurboTax and QuickBooks purchased, the company donates $25 to a Kiva entrepreneur. (Kiva is an international non-profit focused on connecting people through lending and has a goal of reducing poverty). Overall, Intuit has donated 30,000 employee hours to charity, reduced their building carbon footprint by 64%, and made product donations worth $42 million.
Questions
From all reports, Intuit provides a great work environment for its employees. Review the recruiting website of Intuit and read about the company at review sites such as Glassdoor.com and indeed.com. Based on what you have learned about effective recruiting strategies, what employees are saying about Intuit, and what the company says about itself, evaluate how well the website succeeds at creating a compelling recruitment message.
Based on your research to answer Question 1, discuss the value of websites that review companies from both an employer and potential employee perspective.
How would you describe Intuit’s value proposition?
Discuss why you would or would not want to work for a company like Intuit if you had the type of skills for which they were recruiting.
