1. Construct a 10-question survey to survey Harley-Davidson owners about their satisfaction with the product, services, and company. You can include matrix and long-answer questions.
2. Analyze the data and make 5 recommendations to Harley-Davidson’s senior management to improve customer satisfaction.
3. There needs to be proper structure. Survey questions should provide meaningful answers in a logical structure and 10 responses collected.
Analysis – The data should be fully analyzed and has excellent insights for Harley-Davidson.
If you should have any questions or need additional information, please let me know. Thank you!