Overview
Managing an international team will present unexpected challenges. You are in different time zones; you have different schedules; you come from different cultures; and your own communication style may be different from that of members of your team. Success of a geographically distributed team can be fostered by setting expectations that are informed by best practices and the cultures of your team members.
Scenario
Your company is expanding into a new market and has formed a new team that it would like you to manage. Your manager has sent you this note:
Thank you for taking on this challenge. You have a great team, but they come from very diverse backgrounds. It’ll be up to you to make sure it is a cohesive team that communicates well and collaborates effectively. As you know, at our firm, we feel the management of our teams and human resource management are a strategic advantage for us. I would like you to write an email explaining to me what managerial approaches you will use and how you think your team will function together. Please also include your conference call invitation for your team’s introduction. I would like to review what you are going to send to your team.
Prompt
For this assignment, you will write an email and introductory conference call invitation as requested by your manager.
Team Member Locations
Your team consists of the following four members from various locations across the globe:
Kaspar was born in and is based in the country you choose for your course project.
Kelly was born in and is based in the United States.
Syed was born in and is based in the United Arab Emirates.
Nina was born in and is based in Chile.
Specifically, you must address the following rubric criteria:
Write an email to your manager explaining how you plan to manage your team. It should include the following information:
Cultural considerations for each team member (For the purposes of this assignment, you can assume that each team member represents the average cultural dimensions of an average citizen of the country, and you are encouraged to use the Hofstede Insights: Compare Countries website.)
Common issues among diverse or global teams and potential conflicts that could occur in your team
Multiple management approaches you plan to use and why
A policy for selecting which holidays team members can take off that takes into account cultural considerations
A determination of whether your team will collaboratively create a team expectations and communication plan or whether you as the manager will do it on your own, explaining your decision
Create a conference call invitation, including the time of the meeting and agenda, using this Conference Call Invitation Template.
