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Why has more progress been made on customer value differentiation than on customer needs differentiation?

May 23, 2021
Christopher R. Teeple

You are read to Timothy Keller’s book ‘Every Good Endeavor.’
On page 41 of the hardcover version of this book, he included, “Did God create food only to provide for necessity (nutrition) and not also for delight and good cheer? So to the purpose of clothing apart from necessity (protection) was comeliness and decency. In grasses, trees, and fruits, apart from their various uses, there is the beauty of appearance and pleasantness of fragrance…Did he not, in short, render many things attractive to us, apart from their necessary use?”

Additionally, you will explore the concept of Relationship Marketing and, in particular, you will focus on Differentiating Customers by Their Needs. Please answer these questions and use scholarly support for your answers:
1. Why has more progress been made on customer value differentiation than on customer needs differentiation?
2. Is it possible to meet individual needs? Is it feasible? Can you describe three examples where it has been profitable?
3. For each of the following product categories, name a branded example, then hypothesize about how you might categorize customers by their different needs, in the same way, our sample toy company and pharmaceutical company did.
o Automotive
o Airlines
o Personal Care (cosmetics, deodorant, toothpaste, etc.)
o Hotels

• Connect the chapter from ‘Every Good Endeavor’ called ‘The Design of Work’ to ONE of the examples you provided. For example, a Louis Vuitton handbag holds important items for their consumers from their money and credit cards, and many other daily essentials. But a handbag from Walmart works just as effectively. Why is there such a following for Louis Vuitton then? You choose YOUR example. Connect Timothy Keller’s excerpt from page 41.
In your threads synthesize course material and demonstrate critical thinking, and reflection.
•Cite the textbooks and use at least 3 intext citations and scholarly articles from professional accounting and business journals.
•Use at least 4 journal articles for the Discussion: Cost Management, Strategy, Technique and at least 2 for the Discussion: Cost Estimation and Profit Planning.
•In your presentation, place the primary focus on the management accounting technique with secondary focus on the chosen company
•Include Biblical integration in response to each question posed

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