Read others’ posts and respond in 250-300 words to at least one of your course colleagues. Why do you agree or disagree with their post? What in your experience or research supports your assertions?
This is the response that you will respond to
I have not started looking into Week 8 project however, I would be using at least the minimum of three key performance indicators in addition to the four perspectives used in implementing objectives into actual performance measures. I will also be using the scorecard along with the internal processes, innovations customers’ performance, and improvement activities (Kaplan & Norton, 1993). My selected organization in the healthcare industry is unique from other institutions due to the intensity of the personal interactions. Since patient safety is tantamount to patient survival, when analyzing, designing, implementing, and improving healthcare systems, the people aspect should be leading the way. In light of this, I am planning to create a survey questionnaire to gather and measure information as it pertains to the project.
References
Kaplan, R. S., & Norton, D. P. (1993). Putting the balanced scorecard to work. Harvard Business Review, 71(5), 134–147.
