I’m working on a business case study and need an explanation to help me learn.QUESTION 11. NRG is a company involved with alternative energy projects. The company base is in Canada and has a presence in 7 countries. The company has decided to move into a joint venture with a local Saudi company to establish the NRG KSA. The local company is responsible for organizing the strategic plan while NRG provides product know-how and customized solutions in the Kingdom. During the planning process, the NRG KSA faces the following concerns and is seeking solutions to these concerns. The company is looking into digital transformation aiming to improve customer service and operate across all Saudi Arabia. The company’s open offices in Dahran plans to serve and manage all projects across Saudi Digitally (only one office no branches). a. Te company is to spend over 5 million SAR in need of expensive workstations and servers. Although in the first 6 months they will be utilized with a capacity of 20%. Additionally, they need to buy licences for 20 workstations of an expensive energy planning software. They concern that this investment will never provide a satisfactory turnover.b. Looking at the diversified needs of Saudi Arabia about the alternative energy projects they identified a solar energy management tool that is stand-alone and does not integrate with an accounting software the planning to buy, which in turn has some integration issues with HR management software. Accounting data must be dowladed to an excel and uploaded to the HR software. They are concerned that the difficulty in integrating these three systems will cause delays and mishaps in business reporting.c, NRG KSA business plan is based on assumptions for the next 20 years about oil prices. Clients are willing to invest in alternative energy sources but they require complete analytics about future energy prices and demand to ensure their investments. The company is facing the problem that many data sources are coming from different organizations, some of which are not validated. Identifying valuable data and merging all these data to create a convincing forecast and a business case is a tremendous task In the past they excel trying to create some business reports unsuccessfully. d. The company faced significant communication issues with customers. Since employees are involved in different projects usually they don’t have a picture of the whole project. Additionally, some customer inquires have been lost in the process inside the company without the customer receiving a proper response. The average delay of response to customer inquiries is about 3 hours. Way above 20 min which is the average standard. e. What types of network and tools are needed to manage all projects across Saudi from a single office. Provide an answer with each of the concerns in (a), (b), (c), (d) and (e) involving technology. How the technology you are suggesting will ease the concerns of NRG KSA? Each answer for (a), (b), (c) , (d)and (3) should be at 100 words for each concern.
