The following exercise allows you to practice collaboration skills to develop strategies for process improvement.
Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” A transcript of this interactive exercise is also available.
Consider what you learned in the experience and respond to the following in a minimum of 175 words:
Is process improvement alone a sufficient response to Spirit’s declining profits?
What other changes should Spirit make?
In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
What measurable outcomes should Spirit seek during the process improvement effort? Why?
Comments from Customer
writers can search for a 2-minute video about this company (Spirit Airlines)