1. What makes the procurement of services different from that of the purchase of goods
and materials?
2. Define alternative services, or additional ones, that could be purchased by the hotel.
3. Do you think a centralized purchasing department is a logical way to increase purchasing
efficiencies? Is it an advantage to have the purchasing department manage
service purchases?
4. In Table 1***, the Supplier Selection and Evaluation Matrix for “purchasing goods” is
illustrated. The same criteria and techniques are being used to purchase services at
the Sunny Hotel. Do you think that some other distinctive criteria for the supplier
selection and evaluation of service purchases are needed? If yes, please briefly define
them. How would you present them to the company as a consultant?
Where 1 = Least positive, 5 = Most positive –
***see the case study for the table for question 4.
