You are part of a committee of owners (49 % owners) of the Gladstone Hotel that is interviewing five candidates for a new hotel manager. The five candidates have passed the initial round of interviews from a pool of forty. You are the final judge before you submit a final candidate to the 51% owner. All candidates have the minimum qualifications. These are the best five.
Assignment: Choose one of the five candidates to hire for the position of manager and defend your choice in an ESSAY of at least 5 paragraphs that explain why you chose this candidate:
Why did you choose this candidate?
How does he/she compare with the others?
What are the flaws with each of the others?
What are the strengths of the candidate you chose?
The Job listing:
Hotel Manager at the Gladstone: staff of 75
Budget for salary of manager: $200,000
The Gladstone is an Art Hotel, a Restaurant, an entertainment venue, a banquet venue, and a local bar located in the heart of downtown Miami. All of these areas can be operating simultaneously on any given day. A manager on duty is responsible for smooth communication and service standards between all departments. The Gladstone is a very open minded workplace which services many diverse clients. Manager must be able to work with and accept diversity in all its forms.
Primary Role and Responsibilities:
recruiting, training and supervising staff
managing budgets
maintaining statistical and financial records
planning maintenance work, events and room bookings
handling customer complaints and queries
promoting and marketing the business
ensuring compliance with health and safety legislation and licensing laws
Supervising functions and banquets to ensure efficient and successful event service
handling reservations and guest inquiries in an efficient and timely manner
John Maultsby
Hotel management experience: Retired hotel manager (30 years experience)
Managed staff: 100
Married: Yes
Age: 61
Children: 4 (all adults)
Languages: 6: Fluently: English, French, German, Spanish, Japanese, Mandarin Chinese; passable in American Sign Language
Previous employment: Retail, food service, and hotels. Note: Once owned his own bed and breakfast hotel: sold it for 1,000,000.
References: Various hotel managers and celebrities including, Martha Stewart, Eddie Murphy and former Fl. Governor Bob Graham
Disabilities: Has been in a wheelchair from age 20
Asking Salary: 185,000 per year
Mary Martinez
Former Head Nurse
Managed hospital staff: 20 (5 years)
Hotel management experience: Managed a small hotel staff: 40 (10 years while earning her nursing degree)
Married: no
Age: 39
Children: none
Languages: 4: Fluently: English, Spanish, Haitian Creole, American Sign Language
References: Various hotel managers and doctors
Previous employment: hotel manager, a nurse, a singer, and a translator.
Asking Salary: 170,000 per year.
Frantz Pierre
Hotel management experience: Managed a family hotel back in Haiti (10 years) no information on staff size; and managed a 5 star Hilton in Hawaii (10 years): (staff of 40)
Married: N/A
Age: 42
Children: N/A
Languages: 4; fluently: English, French, Haitian Creole, German; passable in American Sign Language
References: Julio Iglesias, Marshall Bruce Mathers III (Eminem), various hotel managers
Previous employment: Hotel manager; modeling (was a fashion model)
Asking Salary: 185,000 a year
Angela Franken
Hotel management experience: assistant hotel manager staff: 75 (10 years)
Managed 5-star Trump Towers hotel in New York: staff: 100 (5 years).
References: Donald Trump, Bill Clinton, Bill Gates, Geraldine Howard (World famous Celebrity chef)
Married: yes: note: to Geraldine Howard
Age: 45
Children:2: age 7; age 15
Languages: 4: Fluently: English, Spanish, Haitian Creole, American Sign Language
Previous employment: hotel manager, a professor of hospitality management at NYU, and a sign language interpreter.
Asking Salary: 250,000 per year.
Raymond Beltran
Hotel management experience: As the son of Orlando, Fl. hotel owners, grew up in and around hotels:
Assistant manager of family hotel staff; 75 (5 years); managed family hotel staff; 75 (3 years)
References: Andrea Gladstone-Beltran (Sister of Gladstone owner), various Orlando area hotel owners.) Note: won business person of the year (Florida); Note 2: developed online app for hotel Human Resources that is currently in use at over 100 hotels in the state.
Married: yes
Age: 24 (Note 3: Became asst. manager at 16)
Children:1: age 3
Languages: 4: Fluently: English, Spanish, Haitian Creole, American Sign Language
Previous employment: various duties as a child of parents in the hotel business: hotel manager, app designer, professional gamer.
Asking Salary: 100,000 per year.
Toulmin Model of the Argument
-Claim Assertion or Thesis
-Grounds Serves as a foundation, justifying the main viewpoint
-Warrant Connects the Claim to the Grounds
-Backing additional evidence to support the claim
-Counterclaim (Qualifier) Allows for special cases, helps establish the writer’s credibility (remember ethos?), acknowledges other sides of the argument, persuades readers to ignore bias
-Rebuttal a counterpunch that serves to reestablish the claim.
Toulmin in action:
A hotel manager, or lodging manager, is defined by most people as a person who manages the operation of a hotel, the important duties of which include management of staff, business management, guest satisfaction, customer service, hiring and firing, and other such functions. At the Gladstone, a hotel located in the heart of Downtown Miami, the manger must also be able to deal with the needs of a diverse, multilingual, multicultural staff and guests, that are just as diverse as the staff, from all over the globe. That is why we are sending forward John Maultsby as our top candidate for your final approval. John Maultsby possesses all of the qualities that the Gladstone requires. He is fluent in six languages, which meets the needs of an international guest list, he has managed a staff beyond what the Gladstone requires, and he comes with three decades of experience, which is more or equal to what the other candidates have. The following narrative shall further explain why even though the others come with talents that are undeniably attractive, John Maultsby is a far superior candidate for the Job.
A hotel manager, or lodging manager, is defined by most people as a person who manages the operation of a hotel, the important duties of which include management of staff, business management, guest satisfaction, customer service, hiring and firing, and other such functions. At the Gladstone, a hotel located in the heart of Miami-Dade County’s South beach, the manger must also be able to deal with the needs of a diverse, multilingual, multicultural staff and guests, that are just as diverse as the staff, from all over the globe. (1) That is why we are sending forward John Maultsby as our top candidate for your final approval. (2) John Maultsby possesses all of the qualities that the Gladstone requires. (3 and 4 implied warrant and backing) He is fluent in six languages, which meets the needs of an international guest list, he has managed a staff beyond what the Gladstone requires, and he comes with three decades of experience, which is more or equal to what the other candidates have. The following narrative shall further explain why (5) even though the others come with talents that are undeniably attractive, (6) John Maultsby is a far superior candidate for the Job.
