Subject: BUS 499 Business Administration Capstone
This is a Discussion Post assignment. You must read all attachments to complete this assignment. It is mandatory that you read and follow the directions Please provide a good detailed response. Cite sources according to Strayer Writing Standards (See Attached File) You must cite the sources correctly. ARTIFICIAL INTELLIGENCE (AI SERVICES), CHATGPT,
WRITING SERVICES, OR PLAGIARISM ARE NOT ALLOWED. Please
note that all work must be original and must be written by the writer.
Please
avoid using excessively large words. Some
may be appropriate, but do not overburden the assignment with them.
Using
simple and clear language enhances the readability and understanding of the
text. It allows the message to be easily grasped by a wider audience,
eliminating confusion and ensuring effective communication.
Assignment:
Revisit the Learn section for this week to review Kotter’s 8 Steps for Leading Change and the case study: The Importance of Strategic Communication During Change Management at Palm College of Hospitality and Event Management.
In Kotter’s model, the first step is “establishing a sense of urgency.”
Discuss 2 examples of how a sense of urgency can be created to overcome communication barriers within an organization.
How could you use this strategy as you develop the communication plan for your company?
In the case study Palm College of Hospitality and Event Management is undergoing a change in administrational leadership. The changes need to be communicated in such a way that it improves the workers’ morale and provides faculty and staff with the information that they need to support the new vision of the college.
If you were a business consultant for Palm College, what recommendation(s) would you offer to the new dean regarding his email and future communication channels?
How can you apply the change management communication strategies discussed in the case study to your company’s consulting plan?
Provide a substantive response to one or more of your classmates.
Instructions:
Read ALL uploaded files
(attachments) to complete this assignment
Provide a professional detailed
response for this assignment order. Make personable.
Cite sources/references
correctly. You must follow the Strayer writing standards (see attached)
Use class textbook for one of your sources
Provide a substantive response to one or more of your classmates.
Week 6 – Learn
Readings
In The Leader of the Future2: Visions, Strategies, and Practices for the New Era, read:
Chapter 21: Are the Best Leaders like Professors?
Case Study: The Importance of Strategic Communication During Change Management at Palm College of Hospitality and Event Management. In this case study you will examine a case of organizational change management and the importance of strategic communication in that process. This study will offer you a real-life example to help inform your business consulting plan assignment. (Note: This study is provided as an example, do not answer the questions or write the report mentioned in the case study.)
Kotter: 8 Steps for Leading Change. Visit the following websites to explore the framework and examples for leading organizational change. This will be useful in your assignment and your discussion this week.
John P. Kotter. March 1995. Leading Change: Why Transformation Efforts Fail.
John P. Kotter. 2021. Change: How Organizations Achieve Hard-to-Imagine Results in Uncertain and Volatile Times.
John P. Kotter. 2012. The Heart of Change: Real-Life Stories of How People Change Their Organizations.
September 15, 2008. Urgency Must Accompany Change.
LinkedIn Article: The Barriers in Leadership CommunicationLinks to an external site..
Multimedia
Levels of Leadership Communication ProcessLinks to an external site. (Interactive Media).
Media Transcript.Links to an external site.
Podcast: Skills for Success: The Three P’s of Effective Communication (9 min.) In this episode of the Skills for Success Podcast, guest host Amani Vance welcomes change management consultant Troy Achong of Fox Corporation. Troy helps the staff at Fox navigate change with her simple recipe for communication, The Three P’s: Preparation, Presence, and Pivoting. She explains how we can rely on each of these three ideas to become highly effective communicators, capable of handling unexpected situations and shifts at work.
Class textbooks:
The Leader of the Future 2 : Visions, Strategies, and Practices for the New Era
Author: Frances Hesselbein, Marshall Goldsmith
Classmates Post: Sabrina Lawler
1. Overcoming communication barriers can be difficult. It is important to let the team know why the change is needed. Having a meeting with everyone at once is a vital way to get the level of importance to the entire team. Before meeting with the staff, I would have all my information ready. Make sure I have all the current numbers and where we want to be to continue being successful. After explaining the why to the team, I would make sure I asked if anyone had any questions or concerns on how to get where we strived to be. The other way I would help the team to understand the sense of urgency for needing change would be by asking them where they think we are. Asking them where they think we are and where they think we need to have made them more involved.
2. The way I would implement this would be by having a initial plan of attack before meeting with my team. If I already have a plan on how to reduce costs, for example, I can show the team what little things can be done to implement these changes. The most important thing not to forget is to ask the team for their input. How do they think we can achieve these changes? Once they understand the “why” the changes need to be made and we have an idea on how to achieve this I would implement weekly communication settings to see where we are at and if the pan is still working or do we need to change something up.
3. If I were the business consultant for Palm college, I would talk to the dean about an effective way to help the team to accept his ideas of change. Having the new deans email go out right away about budget cuts and returning things already boughten might make the team immediately have a initial thought that the dean is there to take things away from them, not to help them. I would have the dean email the team and introduce himself, who he is outside of work and how long he has been in this field. Introducing himself as who he is makes the team see him as a person, not just another boss coming in to make changes.
4.As a consultant for Walgreens, I would utilize the Entrepreneurial Organizational Theory, EOT (Day, Niekerk & Okumus, 1). By aligning all the stakeholders to all have the same common goal, we can come up with ideas together. Energizing the team about the changes we need to make to get more customers & patients in the door. Visioning, use the current company’s vision to break it down and ask the team what they think it means. After getting what they think the company’s mission and vision actually means, explain to them what the stakeholders mean by them and show the team what are some small changes we could make in our stores to make them happen. Lastly, Constituting, see how the ideas of making these changes align and are different from our competitors. When all the ideas are narrowed down to some feasible ideas, bring them back to the stakeholders so they also understand what the team thinks and what we have come up with to do.
It sounds like a lot of things to do to make some small changes but when you have a company with several different locations, it is important to have them all making the same changes at the same time.
Source
1- Chrie; The Importance of Strategic Communication During Change Management at Palm College of Hospitality and Event Management; Caroline Day, Mathilda Van Niekerk & Fevzi Okumus; January 2020; Sage Business Cases – The Importance of Strategic Communication During Change Management at Palm College of Hospitality and Event Management (strayer.edu)
