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Scenario 3: Workplace
The organization you work for is expanding and acquiring an international business, increasing the total employee population from 500 to 10,000. Employees are located in multiple states and countries across the world.
- Conflict #1 – Disagreement with a colleague over work styles
- Conflict #2 – Poor communication that resulted in a mistake
- Conflict #3 – Working with a colleague who is in a different time zone
Directions
Based on your chosen scenario, respond to each part of the project, listed below, using the Project Template, which is linked in the What to Submit section. Each scenario will require you to demonstrate your understanding of social justice, the benefits of intercultural collaboration and communication, and interpersonal communication strategies to navigate conflict. You will use the Scenario Profiles, linked in the Supporting Materials section, to support your work on the project. The Scenario Profiles document contains descriptions of the potential conflicts for each scenario.
Specifically, you must address the following:
Part One: Social Justice
In this section, you will provide a general introduction related to social justice to your guidebook. Address the following criteria in Part One.
- Explain the difference between justice, fairness, and equality in the scenario.
- Describe how bias can influence your perception of social justice in the scenario.
- Describe how different narratives in society can impact your perception of social justice.
- Describe the core principles of social justice in the scenario.
Part Two: Intercultural Communication and Collaboration
In this section, you will describe the benefits of intercultural communication and collaboration in the scenario. Address the following criteria in Part Two.
- Describe how you would demonstrate cultural fluency in the scenario.
- Describe how cultural fluency benefits your self-awareness.
- Describe how an awareness of other cultures can benefit interpersonal communication with people in the scenario.
- Describe how exposure to diverse backgrounds can positively influence communication in the scenario.
- Explain why an awareness of diversity is beneficial to collaboration in the scenario.
Part Three: Communication Strategies to Navigate Conflict
In this section, you will apply the concepts you shared in Parts One and Two to describe strategies you will use to navigate the conflict represented in the scenario. Address the following criteria in Part Three.
- Describe the components of the conflict represented in the scenario.
- Describe different interpersonal communication strategies that can be used in conflict resolution.
- Choose an appropriate communication strategy you would employ in the scenario and conflict. Include an explanation of why you chose that communication strategy.
- Describe the potential challenges of communication in the scenario and conflict.
- Describe the benefits and challenges of using restorative practices to navigate the conflict in the scenario.
What to Submit
To complete this project, you must submit the following:
Submit the completed Project Template as a 3-to-5-page Microsoft Word document. No sources are required. Although Brightspace allows the addition of video notes in assignment submissions, you may not use the Video Note tool to complete this assignment.
Supporting Materials
The following resources support your work on this assignment:
Scenario Profiles
This resource contains profiles for each scenario of the project.
Project Rubric
| Criteria | Exemplary (100%) | Proficient (85%) | Needs Improvement (55%) | Not Evident (0%) | Value |
|---|---|---|---|---|---|
| Justice, Fairness, and Equality | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Explains the difference between justice, fairness, and equality in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include explaining the difference between justice, fairness, and equality or explaining in more detail how they relate to the scenario | Does not attempt criterion | 7.5 |
| Bias | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes how bias can influence one’s perception of social justice in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include providing a more thorough description of how bias can influence one’s perception of social justice in the scenario with specific examples | Does not attempt criterion | 7.5 |
| Different Narratives | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes how different narratives in society can impact perception of social justice | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include describing how different narratives in society can impact perception of social justice or providing greater context about the different narratives that impact perception of social justice | Does not attempt criterion | 7.5 |
| Core Principles of Social Justice | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes the core principles of social justice in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include providing a more thorough description of the core principles of social justice in the scenario with specific examples | Does not attempt criterion | 7.5 |
| Cultural Fluency | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes how to demonstrate cultural fluency in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include describing how to demonstrate cultural fluency in the scenario with specific examples | Does not attempt criterion | 6 |
| Self-Awareness | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes how cultural fluency benefits self- awareness | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include describing how cultural fluency benefits self-awareness with specific examples | Does not attempt criterion | 6 |
| Awareness of Other Cultures | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes how an awareness of other cultures can benefit interpersonal communication with people in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include providing a more thorough description of how an awareness of other cultures can benefit interpersonal communication with people in the scenario with specific examples | Does not attempt criterion | 6 |
| Diverse Backgrounds | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes how exposure to diverse backgrounds can positively influence communication in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include describing how exposure to diverse backgrounds can positively influence communication in the scenario or providing greater context about how exposure to diverse backgrounds can positively influence communication | Does not attempt criterion | 6 |
| Awareness of Diversity | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Explains why an awareness of diversity is beneficial to collaboration in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include providing a more thorough explanation of why an awareness of diversity is beneficial to collaboration in the scenario with specific examples | Does not attempt criterion | 6 |
| Conflict | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes the components of the conflict represented in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include providing a more thorough description of the components of the conflict represented in the scenario with specific examples | Does not attempt criterion | 6 |
| Interpersonal Communication Strategies | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes different interpersonal communication strategies that can be used in conflict resolution | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include describing additional interpersonal communication strategies or describing how the different interpersonal communication strategies can be used in conflict resolution | Does not attempt criterion | 6 |
| Communication Strategy | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Chooses an appropriate communication strategy to employ in the scenario and conflict and includes an explanation of why the communication strategy was chosen | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include choosing an appropriate communication strategy to employ in the scenario and conflict with specific examples and/or a more thorough explanation of why the communication strategy was chosen | Does not attempt criterion | 6 |
| Challenges of Communication | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes the potential challenges of communication in the scenario and conflict | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include providing a more thorough description of the components of the conflict represented in the scenario and conflict with specific examples | Does not attempt criterion | 6 |
| Restorative Practices | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes the benefits and challenges of using restorative practices to navigate the conflict in the scenario | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include describing additional benefits and challenges of using restorative practices or providing greater context about how restorative practices can be used to navigate the conflict in the scenario | Does not attempt criterion | 6 |
| Clear Communication | Exceeds proficiency with an intentional use of language that promotes a thorough understanding | Consistently and effectively communicates in an organized way to a specific audience | Shows progress towards proficiency, but communication is inconsistent or ineffective in a way that negatively impacts understanding | Shows no evidence of consistent, effective, or organized comm |
