Risk Management Final Exam Essay
It is safe to assume that each of us has eaten at a McDonalds during our adult life. It might not be often, or it might be on a regular basis. Regardless, there have likely been occasions when we have either seen or heard about risks that have occurred or might occur.
For your final exam, worth 100 points, you will need to answer the following situations. Do not just assume your answers, but back them up with research as to what has been done or what could have been done to prevent these accidents for employees, customers, and both. As a manager, how would you mitigate each risk—accept, avoid, transfer.
A high school boy was burned over his hand extensively because another employee failed to properly empty and clean the machine that brewed the tea.
A diabetic customer filled his cup with what he thought was Diet Dr. Pepper, when in fact, the employee attached the wrong hose to the diet drink using the regular Dr. Pepper instead.This resulted in extremely high glucose levels for the customer who had to be taken to the emergency room for treatment.Upon investigation, the error was discovered by the manager.
Floors are moped regularly but not necessarily in between meals when there are fewer customers.Employees do it regardless of the restaurant having many or few customers. The result is a very slick floor due to the moping product used. It has been noted that both employees and customers have fallen on these slick floors even though they have set up notices of wet floors.What should be done to handle this problem for both employees and customers.
I will expect the answers to these three scenarios to also include internet research—not just your opinion. Include a works cited page listing all references cited using APA or MLA research format. Be sure to include what type of insurance would come into play for each situation–workers comp, liability, property, etc. Also, what possible issues might cause the owners or the corporate company to be sued. As a manager, how would you handle each situation–contact medical services, company owner, file claims, etc.
While I am not giving a word count, I expect your responses to be sufficient to adequately cover each scenario. At the least, I would expect1/2 to 1 page to adequately cover each question, plus the works cited page.
