Read the attached case:
Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia and complete the following Case Study:
Guidelines for
Case Analysis
Your paper must be APA compliant with respect to:
1.Cover page – needs to be properly constructed
2. References List – to be correctly labeled and constructed
with different sources. You are expected to use a minimum of 3 sources of your
choice OVER AND ABOVE the case/article or other course material to
3. In-text citations
– vital to demonstrate the absence of plagiarism. Refer to the sample
APA STUDENT PAPER and APA Citation link that can be accessed from the
Navigational panel in Blackboard. Avoid excessive use of quotations and
endeavor to use your own words as much as possible. Summarizing or paraphrasing
ideas from a source will also need citation. Note that since you will be
paraphrasing or quoting from the case/article being analyzed in the assignment,
you are expected to treat the same as you would any other source – in-text citations and reference list
4. Proper use of headings and subheadings
5. Include page numbers
6. Use 1” margins all around, 12 pt Times Roman, double line
space
All papers must be organized under the below headings.
Assignments must be organized under the headings shown and
explained below starting with the Introduction
You may raise subheadings under each heading as appropriate
for your paper.
Note that APA does not specify a requirement for a heading
for introduction, but one is required for this paper.
Additionally, an abstract is not required for this paper
Introduction
introduce the topic of your paper giving the reader a clear
understanding of what the case/article is about and as well as its relative
importance to the field of study. You will set a strong foundation for the
analysis and also –
·
Identify the key problems and issues in the case
study.
·
Formulate and include a thesis statement,
summarizing the outcome of your analysis in 1–2 sentences.
Relative Facts
The detailed discussion is grounded in the facts as
presented in the case or article. Set the scene – background information,
relevant facts, and the most important issues. give the reader a precise
description of the main issue(s).
You should present the time-line and important players
relating to the events of the case/scenario. Essentially, here is where you
provide a succinct summary of the facts of the case. You MUST include relevant
and appropriate citations.
Summary of Leadership
Provide a summary that is applicable to leadership. Also, you can include course topics and
identify key concepts and theories that will form the basis of the arguments
and ideas that will be presented in the subtopics. Be sure to show your grasp
of the subject area and how it relates to the problems or issues of the case.
Essentially, this section is intended for the student to demonstrate their
grasp of the course concepts that relate to the issues of the case/research.
Relevant concepts should be identified and briefly summarized with citation
support from the course text.
Subtopic Question # 1
In this section, you will provide answers to the questions raised below.
What values and beliefs shape the behaviors of this organization’s leadership team?
Be sure
to include all required citations
Subtopic Question # 2
How can this organization’s leadership team use self-efficacy concepts to improve their cultural intelligence with the challenges they faced?
Be sure to include all required citations
Subtopic Question #
3
In this section, you will provide answers to the question
raised below.
If you were apart the organization’s leadership team, what would you have done or suggested to your colleagues to prevent some of the challenges this organization faced?
Be sure to include all required
citations
Subtopic Question # 4
In this section, you will provide answers to the question
raised below. Based on your reading and academic learning on leadership and culture, what would you suggest to other organizational leaders to foster more understanding of how to handle challenges, but produce positive outcomes?
Be
sure to include all required citations
Case Conclusion
This is the general conclusion to the case/research finding.
It is a succinct summary of the key elements derived from the research/case and
would also include all relevant citations. So, basically, here is where a
summary of the conclusion is presented with appropriate citation.
USE A FORMAL TONE
THROUGHOUT YOUR PAPER. AN INFORMAL TONE (USE OF FIRST-PERSON PRONOUN, JARGON,
PERSONAL STORIES) DETRACT FROM YOUR ACADEMIC PRODUCT.
