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MT435M2-2: Create a product design and a service design within an operations management environment.
The design process in an operations management environment is critical for the efficient use of resources. Design thinking is a creative and iterative process that involves empathizing with the end users, defining the problem, ideating potential solutions, prototyping, and testing.
Directions
In this assignment, you will apply critical thinking to the application of designing a product, service, and facility in an informative essay with a minimum of three full pages in which you specifically address the parts listed below. Make sure to include separate title and reference pages, use standard paragraph structure, double spacing, 12-point Times New Roman font, and follow all other current APA style guidelines. Conduct research from credible peer-reviewed sources, the Library, and your textbook to support your responses. Three references are required for the assignment.
You can select an operations management environment of your choosing; however, ensure it is realistic and real-world applicable, reflecting good judgment, business sense, and critical thinking skills. Consider the following topics and follow the instructions below, remembering to complete all parts of the assignment.
Instructions
Operations management has two main perspectives: production and services. Designing a product and designing a service are work efforts with similarities and differences. Product design will introduce you to concepts including benchmarking, reverse engineering, computer-aided design (CAD), failure mode effects analysis (FMEA), and the environmental concern of carbon footprint. Service design will introduce you to concepts that include specification, service blueprint, queue, goods, and phases. You will learn that most work falls somewhere on the spectrum of production and services and that many career tasks combine these work efforts.
Product Design
Create a product design within an operations management environment, using real-world research to support your work. Your task is to design a sustainable packaging solution in either (beverage, pharmaceutical, or frozen foods) that reduces waste and promotes environmentally responsible behavior. The packaging should be functional, visually appealing, and eco-friendly. It is important to incorporate the product design steps that can be found on page 167.
Service Design
Create a service design within an operations management environment using real-world research to support your work. Your task is to design a mobile banking app that is user-friendly, efficient, and secure. The app should allow users to perform various banking tasks, such as checking account balances, transferring funds, and paying bills. It is important to incorporate the service design steps that can be found on page 203.
Deliverables:
A written paper that analyzes sustainable packaging solutions from a product design perceptive, developing a mobile banking app from a service design perspective, and designing a manufacturing facility from a facility design standpoint.
Minimum Submission Requirements:
This assignment should be a separate MS Word document, preferably in the most current .docx file format.
In addition to the current APA style title page and reference page, ensure your paper covers the assigned topics, focusing on quality. The following items provide additional guidance as to writing expectations.
Respond to the questions in a thorough manner, providing specific examples of concepts, topics, definitions, and other elements asked for in the questions. Your paper should be highly organized, logical, and focused.
It must be written in Standard English, demonstrating exceptional content, organization, style, grammar, and mechanics.
Your paper should provide a clearly established sustained viewpoint and purpose.
Your writing should be well-ordered, logical, and unified, as well as original and insightful.
Ensure your paper uses current APA style for content, with properly indented paragraphs and a minimum of three full pages covering the assigned topics to appropriate depth.
A separate page at the end of your research paper should contain a list of references in current APA style. Use your textbook, the Library, and the Internet for credible research.
Ensure you have at a minimum three quality references supporting your work: defining words, or using dictionaries, wikis, or encyclopedias, does not count as a quality reference or meet university standards for credible online research.
Be sure to cite in-text citations where appropriate and reference all sources. Your sources and content should follow proper APA style. Review the current APA style found at the Writing Center. The Writing Center can be accessed in Academic Tools. Select APA Central, then “Write” at the bottom of the page. It should include a title page, double-spaced, in Times New Roman 12-point font, correct citations, Standard English with no spelling or punctuation errors, and correct references on the references page.
If the work submitted for this competency assessment does not meet the minimum submission requirements, it will be returned for revision. If the work submitted does not meet the minimum submission requirements by the end of the term, you will receive a failing score.
Plagiarism
Plagiarism is an act of academic dishonesty. It violates the University’s Code of Student Conduct, and the offense is subject to disciplinary action. You are expected to be the sole author of your work. Use of another person’s work or ideas must be accompanied by specific citations and references. Whether the action is intentional or not, it still constitutes plagiarism.
