Part 1- Consider that you have obtained employment as a medical assistant in a medium-sized medical office. In your daily work, you encounter a variety of people in the workplace, such as patients, other medical professionals, vendors, and public service workers such as US postal personnel. Encounters with those individuals can be both pleasant and unpleasant. Allowing personal feelings to be brought into the health care setting can impede communication and impact patient safety. This is such an important issue the Joint Commission, the accrediting body for many different types of health care settings, has made effective communication a National Patient Safety Goal:
Goal #2: Improve the effectiveness of communication among caregivers.
Explore the importance of effective communication in the medical office.
Include the following aspects in the discussion:
Demonstrate how customer service is important as a receptionist, in the office, and on the telephone.
Provide at least one medical office scenario where you see yourself applying interpersonal communication skills to help facilitate patient care.
Discuss some consequences of ineffective interpersonal communication.
Part 2-
PSI Protocol and Testing Location
Certification is important for many positions within the health care field. The CBCS certification is offered through the NHA. There are specific procedures related to the proctored exam and testing modalities that students should be familiar with prior to their testing date.
Articulate your understanding of the CBCS certification and test site.
Include the following aspects in the discussion:
Explain how earning the Certified Billing and Coding specialist certification (CBCS) will positively impact your plans and career goals
If applicable, describe the PSI testing site location you are scheduled at and include the address and hours of operation
If applicable, describe the arrangement you made at your home to prepare for the Live Remote Proctoring (LRP) exam
Discuss how early you should arrive, or log in to the LPR site, on the day of testing
Discuss what type of identification you are required to bring to the PSI testing location or present prior to taking the LRP exam
