Margo Case Study:
Margo has worked out a system for maximizing the insurance benefits her clients are eligible to receive. She knows that she is “bending the rules” and sometimes exaggerating her clients’ problems, but states that she is justified because managed care companies and insurance companies act in inherently unfair ways that take advantage of clients’ reluctance to openly complain about low reimbursement levels for mental health care. She says she always acts to protect the welfare of the client and does not personally profit from her system because she works for a public agency and gets a salary not direct payment from clients.
Questions to Answer in this Case Study
Respond to the following questions for this case study:
Is there an ethical issue in the case?
Summarize what the ethical issues is.
If so, did the professional act in a manner consistent with current standards and principles? CRC Code of Ethics and Code of Ethics and Standards of Practice of the American Counseling Association (2014)
Identify the CODES from the CRC / ACA
If not, what other courses of action would be more ethical?
Identify what model you used to come to your decision and what is the basis for that judgment?
Resolution: Which of those potentially ethical responses is most consistent with the ethical ideals of the profession?
Resolution: What competing values may interfere with the professional implementing the ethical decision?
How can colleagues and supervisors help the professional to act ethically?
If the professional fails to act responsibly and his or her misconduct is reported to a disciplinary body, what kind of action should that body take in this kind of case?
Summarize your findings.
