Individual assignment
You will read Comprehensive Case #2 “Repairing Jobs That Fail to Satisfy” and complete the report under the “Your assignment” subheading at the end of the case, with a few modifications (see below). In addition to the material in the textbook, you will find and incorporate research from three (3) scholarly articles published in peer-reviewed journals.
The paper should be 3-4 pages (length enforced), double spaced, Times New Roman, 12 point font, 1 inch margins. Citations and references may be in APA or MLA format. Papers will be graded anonymously so DO NOT include your name anywhere in the document name or within the document itself. Due to the limited length of the paper, also do not use a header with my name or the course name either.
Grading will be based on:
Content (application of course material, thoroughness in responding to the prompts)
Critical thinking (original thoughts, depth of analysis)
Organization (writing is logical and persuasive)
Inclusion of appropriate outside sources
Grammar/mechanics/writing style
Assignment Modifications
Here I have copied the assignment from the textbook, but crossed out a few items that you do not need to include, and added some helpful text in red.
Your Assignment
Your task is to prepare a report for Reynaldo on the potential effectiveness of her cash reward and structured interview programs. Make certain it is in the form of a professional business document that you’d actually give to an experienced manager at this level of a fairly large corporation. Reynaldo is very smart when it comes to managing finances and running a plumbing business, but she won’t necessarily know about the organizational behavior principles you’re describing. You’ll need to make a strong evidence-based financial case that changing the management style will benefit the company.
When you write, make sure you touch on the following points:
CC-11. Although it’s clear employees are not especially satisfied with their work, do you think this is a reason for concern? Does research suggest satisfied workers are actually better at their jobs? Are any other behavioral outcomes associated with job satisfaction?
CC-12. Using job characteristics theory, explain why the present system of job design may be contributing to employee dissatisfaction. Describe some ways you could help employees feel more satisfied with their work by redesigning their jobs.
CC-13. Reynaldo has a somewhat vague idea about how to implement the cash rewards system. Describe some of the specific ways you would make the reward system work better, based on the case.
CC-14. Explain the advantages and disadvantages of using financial incentives in a program of this nature. What, if any, potential problems might arise if people are given money for achieving customer satisfaction goals? What other types of solutions might be considered?
For points 13 and 14, consider goal setting theory, self-efficacy, expectancy theory, and/or equity theory. A primary component of the grade will include your ability to discuss and apply these concepts.
