You are the owner of Acme Aviation Safety Consulting Service. You are offering free consultations to companies and individuals concerning the dynamics of aviation safety management. Your job is to respond to emails and answer any questions about safety management and SMS either as a written reply. Answering the following as a Consultant replying to a client about their aviation program and its integration of SMS and Human Factors.
“I run a scenic flight service here at Hobart International Airport.
We are currently expanding our aviation flight operations and hiring additional crew members. I see that you offer a course on human factors.
We have a few questions about that in regards to this SMS concept.
How does human factor integrate into an SMS program?
Should human factors training be just for cockpit crews, or should the entire organization receive human factors training?
Why would our managers need human factors training, or do they?
What’s new in risk management and this buy-in concept?
Thank you for your time. God speed!
– Jacqueline”