Healthcare regulations require that when an individual does not speak English, their medical information about treatment must be provided in their preferred language. Regulations specifically state that neither the family nor staff can act as an interpreter unless they are certified to do so. For example, the physician must explain an impending surgery in the patient’s language so the patient can fully comprehend the treatment plan.
Another example is when a nurse discharges a patient with a complex wound, care instructions must be given in that patient’s preferred language.
The risk manager has determined that both physicians and staff are not utilizing the new online interpretation system purchased by the hospital, which is readily available in every room. The risk manager’s goal is to explain why using the interpretation system is important for patient safety and prevention of malpractice.
Develop an initial post from the perspective of the risk manager that explains the risk of not providing medical information in an individual’s preferred language and the guidelines for providing this health information communication.
