* FOLLOW ALL INSTRUCTIONS AND READ EACH BULLET POINT*
https://media.capella.edu/CourseMedia/VilaHealth/BHA4110/FlexPath/patientFlow/wrapper.asp?&sso=true
Based on the media simulation you completed, the Director of Quality Management has asked you, in your position in the quality assurance department, to create a report on the declining patient satisfaction at Independence Medical Center (IMC). In addition to your findings, you have been asked to present potential solutions and rationale for why these solutions are potentially relevant and valuable to pursue at IMC.
Include the following in your report:
Explain why patient satisfaction is an essential component of a health care business.
Identify a competitive advantage of the organization depicted in Vila Health: Patient Flow.
Explain the organization’s strategic initiatives.
Explain why patient satisfaction is a strategy for this organization.
Describe why leaders should select declining patient satisfaction as a performance improvement initiative.
Describe potential reasons for patient satisfaction decline.
Define a performance improvement initiative.
Complete a fishbone diagram of the situation presented in the Vila Health: Patient Flow media piece.
Discuss the process to identify the top categories of an issue.
Describe how to organize the subtopics when producing a fishbone diagram.
Describe the purpose of a performance improvement team.
Identify the positions or roles that are necessary to form a performance improvement team.
Describe the stakeholders that should be represented in a performance improvement team.
Describe Lean Methodology.
Define Lean Methodology.
Determine what kinds of projects benefit from the use of Lean Methodology.
Explain the define, measure, analyze, improve, and control (DMAIC) model for a data-driven improvement cycle.
Define the problem or scope that is depicted in Vila Health: Patient Flow.
Discuss what data you have to collect respective to the identified problem.
Define the root causes of the problem.
Determine the possible recommendations the team would offer.
Define possible recommendations and what would affect them.
Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics.
Apply the principles of effective composition.
Determine the proper application of the rules of grammar and mechanics.
Write following APA style for in-text citations, quotes, and references.
Determine the proper application of APA formatting requirements and scholarly writing standards.
Assess the relevance and credibility of information sources.
Additional Requirements
Written Communication: Writing is clear, precise, scholarly, and free of errors that detract from the overall message. Concepts flow in a logical order.
References: A minimum of three references, in addition to the course textbook.
Length: 3–5-page paper, plus your fishbone diagram inserted as an appendix following the reference page.
APA: Correct use of APA style and formatting.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:
Competency 1: Describe when and how the senior leader would directly impact health care operations.
Describe why leaders should select declining patient satisfaction as a performance improvement initiative.
Competency 2: Analyze the impact of the various success factors of a health care organization.
Explain why patient satisfaction is an essential component of health care business.
Competency 3: Analyze the concept of competitive strength by considering efficiency and effectiveness of organizational processes.
Complete a fishbone diagram of the situation presented in this assessment.
Describe the purpose of a performance improvement team.
Competency 4: Apply management concepts to lead an efficient health care system.
Describe Lean Methodology.
Explain the DMAIC model for a data-driven improvement cycle.
Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
Write following APA style for in-text citations, quotes, and references.
Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics.
