The GM plant in Fremont had a reputation for producing terrible cars. When it reopened as NUMMI, it was known for producing defect-free vehicles. What is most interesting, is that it was the same employees in both cases. It is an example of how people respond to the working conditions they are given. Before answering the questions below, listen to or read the transcriipt of NPR’s This American Life story about NUMMI. Link- (https://www.thisamericanlife.org/403/nummi-2010#play%20)
1. Explain why performance improved, pointing out at least three reasons. Be sure to reference course concepts. [One approach is to consider the Job Characteristics Model]
2. How could you apply lessons learned from the case to one job in your workplace?