Assume that you work for a healthcare organization and a patient wants to learn more about the cost for a procedure ordered by their provider. They have asked the following questions to Patient Scheduling:
How much would the procedure cost because I have not yet met my deductible?
Do I need pre-authorization?
Is there a facility charge in addition to the physician charge?
What other charges would be incurred?
In your initial post, include the following details:
Explain why each of these four questions is significant for the patient. Add evidence to support each explanation. You may also share an experience on any one of these questions.
Provide an explanation of how procedural expenses are determined.
Describe how patient perception towards payment can affect the revenue cycle for a healthcare organization.