Each group member visits a different Web site company that uses the balanced scorecard to evaluate the company’s performance.
Identify the performance measures used by the company on its balanced scorecard. For each measure, identify whether the measure best fits the innovation, customer, internal process, or financial dimension of the balanced scorecard.
The write-up to include each company. (Except Philips Electronics, Walmart, Ford Motor Company)
https://www.clearpointstrategy.com/companies-using-the-balanced-scorecard/ ← Not a company but rather a list of them who use a balanced scorecard. May help in identifying options.
Example:(Walmart) Walmart Balanced Scorecard Innovation Average training hours per employee
Employee turnover rate
Empowerment index
Customer Average customer size
Customer Rating
Customer Complaints
Internal Process Administrative expenses/ Total revenue
Average time taken to complete
Average waiting time
Financial Dimension Revenue/ Total Assets percentage
Revenue/ Employee
Return on investment