Effective Communication in Coalition Building
In your Developing Nonprofit and Human Service Leaders textbook, there is a discussion of two tools for effective communication in organizations and teams: active listening and emotional intelligence. As related in the text, the concept of emotional intelligence has been gaining attention over the past two decades, with more research and the emergence of tools for measuring emotional intelligence.
In your initial post, discuss how a leader of a multi-organizational team would use active listening and emotional intelligence skills to help move the team forward in a collaborative project. How would the addition of emotional intelligence skills add to the ability to achieve results beyond those that active listening skills or skills as a subject matter expert alone would achieve? Support your post by citing the article by Mathew and Gupta (2015) from the Studies for this unit or by citing other current literature on emotional intelligence.
Response Guidelines
Read the posts of the other learners and respond to the initial posts of two. Ask clarifying questions or provide another perspective on the relationship between emotional intelligence and effective collaboration. Provide an example of how emotional intelligence can be used to further team goals.
Learning Components
This activity will help you achieve the following learning components:
Discuss why specific leadership skills are important for an identified leadership role.
Identify leadership skills relevant in human services organizations.
Readings
In your Developing Nonprofit and Human Service Leaders textbook, read the following:
Chapter 4, “Leadership,” pages 37–52.
Chapter 5, “Personal Communication,” pages 53–61.
In your Responsive Leadership in Social Services textbook, read the following:
Chapter 5, “A Strengths Focus and Quality Leadership,” pages 125–156.
Use the Capella University Library to read the following:
Mathew, M., & Gupta, K. S. (2015). Transformational leadership: Emotional intelligence. SCMS Journal of Indian Management, 12(2), 75–89.
Learning Components
This activity will help you achieve the following learning components:
Identify common leadership roles.
Identify leadership skills relevant in human services organizations.
