Develop a future-state process map to address a hypothetical pandemic, focusing on inter-agency coordination and effective crisis management. This activity aims to enhance your skills in process mapping, crisis response, and inter-agency coordination, equipping you with the tools needed for effective communication and decision-making in complex scenarios.
Scenario Overview:
The pandemic has emerged rapidly, showing a high transmission rate and affecting populations worldwide. It has particular characteristics that challenge public health, transportation, and education systems. Key aspects include its spread in densely populated areas, significant impact on the elderly and those with pre-existing conditions, and disruptions to global supply chains. The virus’s mutation rate complicates vaccine development efforts, requiring coordinated global action to manage health impacts, maintain essential services, and support economic stability.
Instructions:
For your assignment, first answer the following questions:
What is the desired future-state for the above scenario?
Assume the role of an involved agency (e.g., WHO, U.S. Department of Education). Brainstorm how your agency might respond in order to contribute to the future-state journey map.
Identify potential collaboration points with other involved agencies.
Future-State Journey Map
Create a comprehensive map that integrates your agency’s response with potential inter-agency collaborations. Ensure your map highlights agency roles, inter-agency collaboration, and key decision points. A comprehensive process map can be created using a digital drawing or mapping tool. This map should detail your assigned agency’s response to the pandemic, emphasizing communication protocols, decision-making processes, and inter-agency collaboration points.
Reflection
A written reflection (1-2 pages, double-spaced, size 12 font, with citations), summarizing the key aspects of your process map, including the techniques you selected to create your process map.
What to Submit
Submit your process map, and your reflection.
Criteria
Standard
(100-80%)
Approaching Standard (79-70%)
Below Standard
(69-0%)
Points
future-state
future-state is realistic, clearly stated, and addresses all pain points in the scenario.
future-state is realistic, yet misses 1 or 2 pain points in the scenario.
future-state is unrealistic AND/OR does not address any pain points in the scenario OR is missing.
30
future-state process map
Process map reflects decisions and actions made by selected agency and contains a foundation from the current state, leading customers to the future-state.
Process map reflects decisions and actions made by selected agency and leads customers to the future-state, but connection to present state is not strong.
Process map is missing or unclear AND connection from present to future-state is unclear.
30
Reflection
Reflection fully summarizes thought process and lists all techniques used.
Reflection generally summarizes thought process and lists 1-2 techniques used.
Reflection missing and/or does not include techniques used.
30
Mechanics
Writes clearly and concisely with no errors related to organization, grammar, style, and citations.
Writes clearly with minor errors related to organization, grammar, style, or citations.
Writes with major errors related to clarity, organization, grammar, style, and citations.
10
