Describe three ways e-commerce can provide services for its customers from the following list:
Provide evidence of service.
Web making tangible, the intangible.
Cyber sampling.
Multiplying memories.
Customization.
Customers as part-time employees.
Innovations as customer participation.
Reducing customer errors.
For each service method identified, please research an example of a company that is providing the service method. A different company should be identified in each instance.
Paper Guidelines
The paper should be 3-4 pages in length, properly cite any outside resources.
1″ margins and Times Roman Font, 12-point, or something comparable
The paper should be well organized with proper grammar and spelling.
Use at least 2 sources, other than the textbooks, to strengthen the arguments, points, etc.
Kutz, M. (2016). Introduction to Electronic Commerce: Combining Business and Information Technology. Bookboon.com
Chapter 7
Watson, R.T., Berthon, P., Pitt, L. F. & Zinkham, G. M. (2020). Electronic Commerce: The Strategic Perspective. Global Text Project. Licensed under a Creative Commons Attribution 3.0 License.
Chapters 6 – 8
Video Resources
Competition and Markets Authority. (2020, March 1). Digital markets: What are the implications for competition policy and practice? [Video]. YouTube. https://youtu.be/gSnyRg9TA_Y
Electronic Payments Coalition. (2018, March 1). Electronic payments 101: Transactions made easy [Video]. YouTube. https://youtu.be/2ytjZCtnwWg
CBC News. (2019, April 1). Cryptocurrency explained [Video]. YouTube. https://youtu.be/Mvrq8hLjcRk