Demi is the senior nurse on a unit for elderly people. One of the male relatives of a patient from eastern Europe has arrived at the nursing station in a very agitated state. He is screaming and shouting about the care his mum is receiving saying that it is not good enough. He sounds very aggressive and is attracting attention from the other carers. The junior nurses are finding it hard to manage the situation. (A.C 1.1. 2.1)
Consider how interpersonal skills are used across the range of contexts given here-
• Between the senior and junior nurses
• Between the senior nurse and the agitated son
• Between the nurses and the other relatives.
Guidance: You will need to use the case study to demonstrate how verbal and non-verbal communication can be used in professional work and consider how cultural diversity can potentially impact on this and why it is important for professionals to be aware of this.
Word Count 750 words (+/- 10%)
Tasks 2 and 3. Produce a SWOT analysis of your own interpersonal skills. Using this SWOT analysis produce a reflective account which identifies how you maximise your strengths and considers ways to develop your areas of weakness. (A.C 3.1. 3.2.)
Word count: 250 words (+/- 10%) for the SWOT analysis and 500-word (+/- 10%) reflective account
Guidance: Undertake a SWOT analysis (strengths, weaknesses, opportunities, and strengths) based upon your own self- awareness. You should pay particular attention to the communication skills that will be required within your chosen vocational field. From this reflection analyse how you optimise your strengths in practice and evaluate a plan that will support development of your weaker areas.
Assessment Criteria
1.1
2.1
3.1
3.2
Analyse the verbal and nonverbal skills used in a range of contexts within a given profession.
Evaluates the importance of an awareness of cultural diversity across a range of contexts for a given professional.
Evaluate own interpersonal skills analysing strengths and areas to develop.
Evaluate ways of addressing areas to develop.
