Course Description
This course explores the development of model-based systems used by management to plan, organize, implement, and
continuously improve operations. Quality and process reengineering tools will be examined and utilized by class
members in a project format.
Learner-Centered Outcomes
By the end of the course, students will be able to:
1. Understand operations management and the continuous improvement movement of TQM and six
sigma.
2. Understand the paradigms (spiritual, social, cultural, global, economical, leadership and technical
affects) that have helped create today’s business environment, and the continuing shifts.
3. Develop a comprehensive understanding of how work gets done.
4. Complete four major continuous improvement projects, three case study based and one real
application. All are team based.
5. Utilize quality tools to complete assignments.
6. Understand the value chain and its critical connection to the operational process.
7. Demonstrate presentation skills and critical thinking skills in preparing final project.
8. Work in teams and as solo- contributor
Required Textbooks
Operations and Supply Chain Management 17th Ed
F. Robert Jacobs and Richard B. Chase
The e-book and required Connect link is available through the link in Blackboard. If you want a hard copy of the
textbook, you will also need the Connect link.
The Ideal Team Player: How to recognize and cultivate the three essential virtues.
Patrick Lencioni (2016)
Available through Amazon
MANA 6333 OPERATIONS AND QUALTIY MANAGEMENT Spring, 2024
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Other Supplemental Text (Academic and Industry Articles)
The instructor will periodically select external articles for posting to the course Blackboard site that provide “best in
practice” operations and quality management concepts to supplement assigned readings and class topic discussions.
These readings will be posted on or the day before the scheduled topic discussion date.
Case studies: There are several case studies used throughout the course. The instructor will post and assign specific
case studies in Blackboard.
Course Schedule
Please note; instructor may modify course discussion schedule without notice to accommodate longer in-class discussion of a topic
or take advantage of the availability of additional guest speakers.
Week Date Topic/Case Assignment Course Materials and Text Chapter
1 01/22/24 Session 1 – Course
Introduction /
Working In Teams
There is pre-work for this course. Complete
the two online assessments in the Pre-Work
section of Session 1 in Blackboard. Read
parts 1-5 of The Ideal Team Player and
complete the self-assessment on pages 192-
193.
Pre-lecture discussion board – 01/21 –
11:59pm.
Post-lecture discussion board – 01/28 –
11:59pm
Course syllabus, Welcome presentation deck,
Textbook. Review assessment and first portion of
The Ideal Team Player.
2 01/29/24 Session 2 – Working in
Teams
Finish reading The Ideal Team Player.
Pre-lecture discussion board – 01/28 –
11:59pm.
Post-lecture discussion board – 02/04 –
11:59pm
Finish reading The Ideal Team Player
3 02/05/24 Session 3 – Operations Reading quiz #1 (Ch.1, 2) and Pre-lecture
discussion board – 02/04 – 11:59pm
Post-lecture topic discussion board – 02/11
11:59pm
Operations and Supply Chain Management 16th Ed
Ch. 1 – Introduction
Ch. 2 – Strategy
4 02/12/24 Session 4 – Operations Reading quiz #2 (Ch.3,4) and Pre-lecture
discussion board – 02/11 11:59pm
Post-lecture topic discussion board; Case
Study #1 – QuikTrip – 02/18 11:59pm
Ch. 3 – Design of Products and Services
Ch. 4 – Projects
5 02/19/24 Session 5 – Operations Reading quiz #3 (Ch.5,6) and Pre-lecture
discussion board – 02/18 11:59pm
Post-lecture topic discussion board – 02/25
11:59pm
Ch. 5 – Strategic Capacity
Ch. 6 – Learning Curves
6 02/26/24 Session 6 –Operations Reading quiz #4 (Ch.7,8) and Pre-lecture
discussion board –02/25 11:59pm
Post-lecture topic discussion board – 03/03
11:59pm
Ch. 7 – Manufacturing Process
Ch. 8 – Facility Layout
7 03/04/24 Session 7 – Operations Reading quiz #5 (Ch.9,10) and Pre-lecture
discussion board – 03/03 11:59pm
Ch. 9 – Service Processes
Ch. 10 – Waiting Line Analysis
MANA 6333 OPERATIONS AND QUALTIY MANAGEMENT Spring, 2024
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Post-lecture topic discussion board; Case
Study #2 – Fat Angelo’s Italian Restaurant –
03/10 11:59pm
8 03/11/24 Spring Break NA NA
9 03/18/24 Session 8 – Operations Reading quiz #6 (Ch. 11,22,22S) and Prelecture discussion board – 03/17 11:59pm
Post-lecture topic discussion board – 03/24
11:59pm
Ch. 11 – Process Design and Analysis
Ch. 22 – Workcenter Scheduling
Ch. 22S – Theory of Constraints
10 03/25/24 Session 9 – Quality
Management
Reading quiz #7 (Ch.12,13) and Pre-lecture
discussion board – 03/24 11:59pm
Post-lecture topic discussion board – 03/31
11:59pm
Ch. 12 – Six Sigma Quality
Ch. 13 – Statistical Quality Control
11 04/01/24 Session 10 – We will review
the SRJ case study data
analysis.
Case Study #3 SRJ Logistics; Final Project
Proposal – 03/31 11:59pm
Case Study # 3 – SRJ Logistics Analysis
Review Proposals
12 04/08/24 Session 11 – Supply Chain
Management
Reading quiz #8 (Ch.14,15,16) and Prelecture discussion board –04/07 11:59pm
Post-lecture topic discussion board – 04/14
11:59pm
Ch. 14 – Lean Supply Chains
Ch. 15 – Logistics, Distribution, and
Transportation
Ch. 16 – Global Sourcing and Procurement
13 04/15/24 Session 12 – Supply Chain
Management
Reading quiz 9 (Ch. 17, 18,19) and Prelecture discussion board – 04/14 11:59pm
Post-lecture and topic discussion board –
04/21 11:59pm
Ch. 17 – The Internet of Things
Ch. 18 – Forecasting
Ch. 19 Sales and Operations Planning
14 04/22/24 Session 13 – Supply Chain
Management
Reading quiz #10 (Ch. 20, 21) and Prelecture discussion board – 04/21 11:59pm
Post-lecture and topic discussion board –
4/28 11:59pm
Chapter 20 – Inventory Management
Chapter 21 – Material Requirements Planning
15 04/29/24 Session 14 – Final Project
Due by 5pm on 4/29
16 05/06/24
Method of Student Performance Assessment:
A student’s final grade for the course is the cumulative point total achieved across the following assignments:
IMPORTANT NOTICE: All assignments must be submitted in Word, PowerPoint, or Excel. Papers
submitted in .PDF and .pages formats will not be accepted.
Attendance and Participation
Student active participation is critical to success in the class as this is expected and required in the workplace. Student
participation will be based on consistent class attendance, contribution to in-class discussions, and /or discussion board
posts and responses.
MANA 6333 OPERATIONS AND QUALTIY MANAGEMENT Spring, 2024
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Course Project: Company Process Improvement Analysis
General Description
To better understand the impacts of operations and quality management on business activities such as
customer service, economies, market share, new product launch, risk management, or supply chain design,
students will develop a final course project. Students will prepare a final project paper describing your plan to
improve a process or task in which your currently work or operate. This plan must be presented with a problem
statement and flowcharts. It should identify and explain in detail the process, including graphical
representations and flowcharts. This presentation will be a coherent utilization of operation management and
quality processes to quantify the magnitude of anticipated improvement (e.g. cycle time reductions, inventory
cost reductions).
Data depicting the results of the process improvement is required. You should be able to produce data and
present a data analysis that will be the basis for your recommendation. If data is not available, you may build on
an assumption basis and outline how such data could be obtained, what the data might be expected to reveal,
and how you would evaluate the success of the improvement project. In either case, be certain you provide a
detailed explanation of how you arrived at your conclusions and recommendations. IT IS ESSENTIAL THAT YOU
QUANTIFY YOUR COST/BENEFIT ANALYSIS. The final project paper should be 12-15 pages in length.
Project Outline:
· Mission
· Strategy
· SWOT – (Strengths, Weaknesses, Opportunities, and Threats)
· Company Profile
· Process Narrative
· Current Process Flow Chart Narrative
· Problem Identification
· Benchmark/s – compare with similar processes in other companies/organizations
· New Proposed Process
· New Proposed Process Flow Chart
· Cost Benefit (Cost vs. Benefit Detailed)
· Recommendations
· Conclusion
Assignment Details
All sources must be included in the reference page with intext citations, all following the American Psychological
Association (APA) format The expected deliverable is to be submitted through the Turnitin link in Blackboard by
the due date and time. This assignment accounts for 30% of your final grade.
Course Project: Proposal
The final project planning and gathering data and is not something you can begin the last two weeks of the semester.
Each student should formulate a proposal, consisting of the problem statement, the proposed improvement the student
plans to address, and a process map (flowchart) of the existing process. This may change as you progress through the
project, but the proposal provides an opportunity for feedback. Many students identify good projects, but the scope may
be too large to complete for this course. This assignment accounts for 10% of the overall grade
MANA 6333 OPERATIONS AND QUALTIY MANAGEMENT Spring, 2024
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Case Study Assignments (Operations, Quality, and Supply Chain Case Studies)
There will be three case studies assigned in class. The expected deliverable is the one soft copy submitted to the
eLearning site before 11:59pm on the due date. Intext citations are required will all sources used to in the analysis
listed at the end of the document using American Psychological Association (APA) format. The three case study analysis
will account for a total of 25% of the final grade.
This is a course description so you have background to what is happening and at the bottom here it shows the instructions for this case study.
