Conflict Management Final Assessment: Outline and Rubric Competency Name: Conflict Management Competency Statement: Develop and apply conflict management skills in an organizational setting. Final Assessment Title: Conflict Management Case Study Analysis and Annotated Bibliography Competency Objectives: 1. Develop an understanding of the types of conflict (e.g., interpersonal, intra-group, intergroup, and inter-organizational). 2. Develop an understanding of the sources of conflict (e.g., different goals/time horizons, overlapping authority, task interdependencies, different evaluation/reward systems, scarce resources, and status inconsistencies). 3. Identify and explain conflict management strategies (e.g., compromise, collaboration, accommodation, avoidance, and competition). 4. Apply conflict resolution skills to scenarios which may include workplace aggression (physical vs. verbal, active vs. passive, direct vs. indirect), incivility, fraud, substance abuse, cyber-slacking, and sabotage. Program Learning Outcome(s): N/A Institutional Learning Outcome(s): N/A Purpose of this Assessment Many organizational settings experience and even breed conflict. Conflict is a given challenge for all organizational managers, and therefore, they need to be equipped to recognize and manage conflict so that its negative effects are mitigated. Additionally, certain types and levels of conflict are the result of diverse ideas and resource scarcity. When managed properly, such conflict results in synergy, synthesis, and other positive effects. The purpose of this final assessment is for you to demonstrate familiarity with different types and sources of conflict that may occur organizations and to show different strategies that may be used for their resolution. Items Required for Submission The item required for this assessment is an analysis of a given case study and an annotated bibliography citing at least 12 academic references from the field of conflict management included as an appendix. Step ONE: Preparation Conduct a literature review from a variety of academic sources to find scholarly articles describing types of conflict, sources of conflict, and methods of conflict resolution. You should select at least four different types for each of these three categories, for least 12 references. Select one of the three cases studies. Read the case study interactively; that is, make notes about the conflict management principles that come to mind as you are reading through the case. It is best to read through it at least twice for understanding of the dynamics occurring in the scenario. Kenya: The case of internally displaced people following the 2007 post-election violence: 1 Final Assessment: Outline and Rubric Conflict Management Final Assessment: Outline and Rubric https://www.beyondintractability.org/casestudy/kenya-case-internally-displaced-people-following-2007post-election-violence Blackboard, Desire2Learn end dispute: https://campustechnology.com/Articles/2009/12/15/Blackboard-Desire2Learn-End- Dispute.aspx?Page=2 The Rwandan Genocide: http://www.beyondintractability.org/casestudy/fornace-rwandan As you read the case study, consider the following questions. You will answer these questions in your case study analysis and use your references from your annotated bibliography to support your observations and recommendations. 1. What types of conflict exist in the case? (Be sure to support your assessment.) 2. What are the sources of conflict in the case? (Again, support your conclusions.) 3. Who are the stakeholders, and which parties have conflicting interests? 4. What are at least two alternative conflict management strategies that could be used to address this case? 5. Which of these is the best alternative to resolving the conflict and why? Present a detailed plan to resolve the conflict, and achieve the stakeholders’ goals. Step TWO: Write Your Annotated Bibliography Using APA formatting, write a brief summary (about 150 words) of each article that includes the type of conflict, source of conflict, and resolution strategy and add this as an appendix to your case study analysis. Write a description of the case study that includes a brief description of the conflict and answers the five questions raised above. Step FOUR: Complete Checklist for Submission Before you submit your work, check to see if you have met the criteria noted below. Did you: ✓ ✓ ✓ Ensure that your case study contains thoughtful and well-supported answers to the five questions posed? Provide at least 12 highly relevant and varied examples of conflict management with clear summaries and accurate identification of conflict management conditions? Show that you understand the depth and breadth of the subject matter fully and all related concepts as it relates to conflict management with no errors in content or interpretation of the material and using conflict management methodologies? 2 Final Assessment: Outline and Rubric Conflict Management Final Assessment: Outline and Rubric Final Assessment: Outline and Rubric 3 ✓ Review to see that spelling, grammar, and punctuation are accurate; APA formatting standards are followed?
