Case Study 2: City Center Hospital Case Study
Organizational Problem: Center City Hospital is a large outpatient surgery center in a mid-size urban area of Kansas. The CEO, Director of Nursing (DON), and HR manager are concerned with a morale issue amongst the nursing staff of the organization. During the past year, the hospital has been trying to change the culture to become more profit and patient centered.
Organizational Design: Full-time staffing of the hospital is operational. This includes the CEO, DON, human resources management (HRM), finance, risk management, and unit managers for each section of the surgery center. Nursing staff within the center is outsourced, and nurses are hired on as conditional permanent staff. The doctors are independent contractors with the hospital and are on yearly contracts.
Challenge and Request Criteria: The CEO, DON, and the HRM believe the morale of nurses is at an all-time low, and the relationship between doctors, unit managers, and nurses is damaging to the mission of the hospital. The CEO is concerned about losing physicians due to the lack of leadership skills displayed by the unit managers. The unit managers are concerned about the stress level for the nurses and blame the arrogant behavior of the physicians as the cause of stress. The CEO, DON, and HRM request an OD intervention for all internal managers with the intent of developing a common focus of leading a united team. The leadership team requires that this be addressed in a 1-day workshop and that a visible improvement be seen over the next 12 months. As defined by the leadership team, the intervention
is to develop stronger leadership skills within the unit manager staffing, and
must result with visible improvement over the subsequent 12 months.
After selecting one of the case studies, assemble the following:
Identify the type of change occurring.
Develop the action research process.
Select the diagnostic process for the planning phase.
Defend your reasoning for the choice.
Classify the intervention type.
Define how you will implement the intervention type.
Utilize the action research checking phase to validate the change outcome.
The paper must be four to five pages in length and include level headings to lead the reader through the specific areas of content. Level headings also provide the reader with an outline to ensure all areas of the project are covered. You may refer to the Introduction to APALinks to an external site. webpage, and read the information under “Level Headings” for assistance on level headings. The paper must include the course textbook as a reference, as well as four additional scholarly, peer-reviewed, and/or credible sources to support the content of the paper.
The Action Research Case Study paper
Must be four to five double-spaced in length (not including title and references) and formatted according to APA StyleLinks to an external site. as outlined in the Writing Center’s APA Formatting for Microsoft WordLinks to an external site.
Must include a separate title page with the following:
Title of paper in bold font
Space should appear between the title and the rest of the information on the title page.
Student’s name
Name of institution (The University of Arizona Global Campus)
Course name and number
Instructor’s name
Due date
Must utilize academic voice. See the Academic VoiceLinks to an external site. resource for additional guidance.
Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
Must use at least four scholarly, peer-reviewed, or credible sources
Must document any information used from sources in APA Style as outlined in the Writing Center’s APA: Citing Within Your PaperLinks to an external site. guide. Must include a separate reference page that is formatted according to APA Style as outlined in the Writing Center. See the APA: Formatting Your References ListLinks to an external site. resource in the Writing Center for specifications.
