This assessment task involves a report in which you examine a website of your choice and provide recommendations to address any user experience or usability issues identified. Your submission should be formulated as an industry report, and must include:
1. A description of the website (including wire frames), an outline of the intended goals, and a summary of the significance of the website for the organisation;
2. A description of the investigative approach and a justification of the tools selected to identify both positive and negative features of the website (tools used must include at least an interview and an observation of user interaction);
3. A summary of the outcomes of the investigation (e.g. frequency of errors, path summary)
4. Specific recommendations to improve user experience and the usability of the website.