Re: Discussion Post Week 2
by David Trabanco – Tuesday, July 9, 2024, 6:05 PM
Hi Miguel,
Managing conflict in the workplace is a time-consuming but necessary task for the DNP leader. Conflicts may exist between practitioners, between practitioners and staff, and between the staff or the health care team and the patient or patient’s family. The conflicts may range from disagreements to major controversies that may lead to litigation or violence. Conflicts have an adverse effect on productivity, morale, and patient care. They may result in high employee turnover and certainly limit staff contributions and impede efficiency.
Understanding how conflicts arise is important in their prevention. From an employee’s perspective, triggers include lack of communication, colleagues who don’t pull their weight, unfair criticism, silly rules, preferential treatment, sexism or racial inequality, being put down, unreasonable expectations, and verbal abuse. On the management side, problems arise from poor communication, inappropriate responses, poor prioritizing, personal work interfering with professional work, and clock-watching.
Emotional intelligence has been recognized as necessary not only to be a successful leader but also to be successful in life. A high mental intelligence quotient revolves around a narrow band of linguistic and mathematical skills, whereas emotional intelligence involves self-awareness, management of emotions, empathy, “people skills,” and motivation.
Watch this video on Developing Emotional Intelligence:
After watching, Take the quiz below and let us know what you learned about Emotional Intelligence and how can the DNP leader use this to make themselves and their teams better?
Kind Regards,
Dr. Trabanco 🙂
