I have to deliver the news as Juan
SITUATION 1 (TUESDAY AFTERNOON)
Cindy Cooper Informs Juan That Marble Home Makeovers’s Credit Line WIII Be Reduced Substantally Cindy is in charge of small-business loans. Bank officials just decided that the bank was holding excessively risky credit lines with the majority of its small-business clients. Cindy was told to rein in dozens of these credit lines by reducing them by 50 to 75 percent. She called and met with several of these clients over the past week, many of whom stated they did not know how to meet the bank’s sudden demands.
TASK
How can Cindy inform Juan of changes to his credit line and also preserve business with Marble Home Mak ee the section ” Delivering Bad News to Clients.”)
How can Juan write a message to employees informing them that they will have reduced work hours withou cessively reducing employee morale and commitment? (See the section ” Dellvering Bad-News Announcements
3. How can Juan turn down a supervisor’s request and still maintain goodwill?
4. How can Juan reject this customer’s claim but retain her loyalty?
How can Juan tell one of the most popular employees that he is not performing well?
The presentation is 5-10 minutes. We are a group of 5 and my presentation is expected to be about two minutes and I have to use a reference while delivering the bad news.
In the first situation from the chapter case, Cindy Cooper needs to inform Juan Hernandez that the bank will reduce the credit line to his iness by between 50 and 75 percent within a few months. Since Marble Home Makeovers is currently in a poor cash position, this new policy is serious and could be viewed as medium severity. Because the bank has some flexibility in establishing the new credit line terms luction of between 50 and 75 percent within 60 to 90 days), Juan may be able to negotiate the best possible terms. Therefore, he does e some control. In Cindy’s less effective approach (see 2 Figure 11.1), she writes an email message, which is not as rich and personal required based on the severity of this situation. In the more effective delivery (see (2 Figure 11.2), Cindy calls Juan, meets with him, I follows principles for delivering bad news effectively.
Assignment:
I was assigned situation 1.
Purpose
This assignment is intended to help you learn to confidently present findings to management in a presentation.
Action Items
1. Read Application Exercise 15.10 “Presentation about Changes at Marble Home Makeovers” in Cardon (2021
This final presentation is based on the instructions and scenario listed for this exercise,
2. Prepare a 5- to 10-minute video presentation, including PowerPoint slides, based on the scenario below. Mal sure you first identify your key messages and analyze your audience based on information in the textbook.
Create a clear and compelling preview, view, and review (see Chapter 14).
• Presentation about Changes at Marble Home Makeovers. To begin, read the Chapter Case “Bad News at Marble Home Makeovers” in Chapter 11. Then, assume the role of Juan Hernandez, Create a presentation to employees about temporary changes in work shifts. You could base the presentation on Figure 11,4 in th textbook.
3. Locate 1 to 2 additional resources to use as references in the presentation, in addition to the textbook.
4. Make your presentation visually pleasing by using visuals and charts. Make sure you use references when us charts created by others. Use APA Formatting Support E› to help you create your references.
5. Check your work with Grammarly, E»
6. Submit your finished presentation by the due date.
