Written Assignment – Conflict Management
Scenario: A 72-year-old male client with a diabetic foot wound is
admitted to your unit. The client is awake, alert, & oriented x3 &
has orders to be OOB to the bedside commode with a 1 person
assist.
The client complains that the UAPs do not come immediately &
has stopped using his call light & now yells from the room when
he needs to use the commode. When the staff are in the room, he
curses at them and tells them they are stupid and slow. The staff
report that they respond as quickly as they can and that the client is
often already on the commode when they arrive, but is still yelling.
1. Is avoidance (assigning different staff to care for the
patient) an appropriate conflict resolution strategy in this
situation? Why or why not?
2. Will you as the manager/leader encourage the nursing
assistants to confront the patient directly?
3. What coaching or role-playing might you use with them if
you choose this approach?
4. Devise a strategy that will address the issue, including
what is and what is not negotiable.
