Based on the scenario in the Vila Health: Conflict Resolution media
activity, create the type of PowerPoint presentation you would give to
hospital leadership to prepare them to deal with situations such as the
one in the media activity. Create 5-10 minute speaker notes for an audio recording in which
you present the information in your PowerPoint deck.
Intro:
Based
on the scenario in the Vila Health: Conflict Resolution media activity,
create the type of PowerPoint presentation you would give to hospital
leadership to prepare them to deal with situations such as the one in
the media activity. Create a 5-10 minute audio recording in which you
present the information in your PowerPoint deck.
Conflict is inevitable in any organization, in any industry,
and at any level. Leaders must be ready and able to properly address
conflict when it arises to minimize disruptions and minimize negative
impact to employees. It is also important to remember that not all
conflict is negative. It can minimize or prevent groupthink, which
happens when team members are more concerned with cohesiveness and
avoiding conflict than they are with high performance.
As a health care leader, you will be called upon to resolve
conflicts in your team and within your organization. You will need to
manage conflicts that involve you and also handle situations where you
were not present and were not involved. The media piece in the Vila
Health: Conflict Resolution activity presents a scenario that you will
review. After the review, you will prepare a PowerPoint presentation,
accompanied by an audio recording, that you would give to hospital
leadership to train them on how to handle situations such as the one
portrayed in the media activity.
Preparation:
Conflict is inevitable among members of any team, but
especially during high stress situations, such as sometimes occur in
health care. As a health care leader, you will be called upon to resolve
conflict on your team and within your organization. Not only will you
have to manage conflict that occurs with you directly, but you also will
have to handle conflict situations where you were not involved and not
present.
Before beginning this assessment, complete the Vila Health: Conflict Resolution media simulation.
Instructions:
Create a PowerPoint deck with speaking notes for a presentation you
would give to hospital leadership to prepare them to handle situations
such as the one in the Vila Health: Conflict Resolution
simulation. When you have created your PowerPoint deck, create an audio
recording in which you present the information in your PowerPoint deck.
You are free to organize your presentation in whatever way
you like. The following outline describes one way to structure your
PowerPoint presentation:
Cover slide: One slide that includes
the name and number of the course, the name of the assessment,
submission date, and your name and contact information.
Introduction slide: One slide that
provides a brief overview of conflict resolution as it relates to the
incident described in the Vila Health simulation. This is the elevator
speech of the simulation and captures an overview in a list format.
Provide two short paragraphs in the speaking notes to support the points
made in the list.
Background slide: One slide that explains the background of the incident described in the Vila Health simulation.
Analysis of the situation: A section of
two slides that explains how a lack of cultural competence can compound
already stressful situations and impede collaboration.
Describe the communication techniques that were
used in this simulation that should be avoided in situations that
involve diverse cultures.
Communication slide 1: One slide that
lists at least two communication strategies that leadership can use to
help the organization resolve conflicts like the one in the simulation.
These should be communication strategies that hospital leadership should
promote within the organization going forward to resolve conflicts like
this in the future.
Communication slide 2: One slide that explains the role of relationships in communication.
You may wish to discuss relationships between leaders and followers and leaders overseeing teams.
Communication slide 3: One slide that explains the role of communication in teamwork and collaboration.
Application of literature to the case study:
One slide that recommends strategies that could be implemented to
improve the relationships between nursing and housekeeping in the Vila
Health simulation.
Summary: One slide that sums up the situation in the Vila Health simulation.
References: This section should list,
in APA format, the scholarly references used to support the
communication strategies for conflict resolution and the role of
relationships in communication.
Additional Requirements:
Length: The recorded presentation should be between 5–10 minutes in length.
References: Cite at least three references from peer-reviewed journals, in addition to your textbook.
Format: Use current APA style and formatting for references and citations. Refer to Evidence and APA on Campus for more information.
Competencies Measured:
By successfully completing this assessment, you will
demonstrate your proficiency in the following course competencies and
scoring guide criteria:
Competency 2: Explain cultural competence and its relevance to health care management.
Explain how a lack of cultural competence can compound already stressful situations and impede collaboration.
Explain communication techniques that should be avoided in situations that involve diverse cultures.
Competency 3: Analyze communication styles and their impact on teamwork and collaboration.
Explain the role of relationships in communication and the role of communication in teamwork and collaboration.
Competency 4: Analyze the impact of conflict in the
workplace and ways leadership strategies can help resolve employee
conflicts.
Provide a brief overview of conflict resolution as it relates to a conflict situation.
Discuss communication strategies that hospital leadership should promote within the organization to resolve conflicts.
Recommend strategies that could be implemented to improve the relationships between nursing and housekeeping.
Competency 5: Communicate in a manner that is scholarly,
professional, and respectful of the diversity, dignity, and integrity
of others and is consistent with the expectations for health care
professionals.
Adhere to the rules of grammar, usage, and mechanics.
Apply APA style and formatting to scholarly writing.
