Find an existing HUNGARIAN small service- or manufacturing-based organisation that you can visit and get information on. You are required to write an analytical report on certain OM aspects of the organisation aiming at improving the business. Your report should include the following parts:
1. A general description of the organisation including:
▪ A brief introduction
▪ A mission statement
➢ What products/services are offered to what customers in what way?
▪ Identify the goods and services provided
▪ Company’s position in the supply chain
➢ Identify the immediate suppliers and customers
➢ Outline the entire supply chain (network) the company is part of
2. A critical analysis containing the following elements including suggestions for improvement wherever possible:
a. Describe and evaluate the possible process of product/service development at this company. Are there any new products/services you think the company should develop in the future? How could the current products of the company be improved?
b. Evaluate the facility location
▪ Discuss the advantages and disadvantages of the current location and try to find out the reasons for this particular choice.
▪ Use analytical tools to see if you can suggest a better location or not.
c. Identify the process type and analyse the operating system (or a part of it) with the help of 1-3 relevant process analysis tools: precedence diagrams, process flowcharts, process maps. Investigate if there are any bottlenecks in the system and suggest improvement possibilities to increase the capacity.
d. Provide a sketch drawing of the facility layout and evaluate it with regard to the nature of operations. Consider changes for possible improvement. Use a layout planning tool if relevant.
e. Evaluate the company’s quality assurance system. Use 2-3 TQM tools to investigate possible quality related problems at the firm.
3. A summary of your findings in which you have to
• give your overall opinion about the operating system of the company;
• discuss how the five operations performance objectives are influenced by the previously analysed OM aspects, and
• evaluate the strategic importance of your recommendations for improvement.
