Sources for Reference:
Gold Service Gold Tourism
Additional references that you find
Information to Complete the Assignment:
To illustrate that guests respond more positively in a recovery situation if you emphasize what you can do, not the things you can’t do. To answer the following questions, you cannot say yes to the guests. Instead, you have to use the information you learned in the Recovery: Turn it Around section as well as critical thought to satisfy the guests without saying yes to the guests. You are being graded on your creativity and how well you respond to each question. The guest should be happy with your response.
Answer each question in one-two paragraphs. Using the limited information in the question and following the “Information to Complete the Assignment,” develop a response that will satisfy the guest:
1. You are a server in a restaurant, and the guest wants a filet mignon.
2. You are a flight attendant, and a guest on the flight is requesting to move their seat to the bigger leg space seat.
Hints:
The response has to be realistic, but you can be as creative as you want
If you tell the guest no, you will not do well on the assignment
Develop the scenario in your writing
Length:
Answer each question in one-two paragraphs. A paragraph is a minimum of four sentences.
Format:
Times New Roman, 12-font, double-spaced.
Documentation Style:
Modern Language Association (MLA) or American Psychological Association (APA). You must complete an accurate Works Cited or References, and you must include accurate in-text citations for each direct quote or paraphrase that you include. Points will be deducted if you do not include your references.
