This assignment provides an opportunity for you to apply your knowledge of end-user support best practices in outlining a comprehensive plan for both go-live and ongoing support for a major upgrade of EHR and other HIM systems.
By successfully completing this assignment, you will demonstrate your proficiency in the following course competencies and assignment criteria:
Competency 1: Analyze workflow best practices related to healthcare technology.
Identify HIM technology workflow support needs in an organization.
Competency 2: Employ organizational change management techniques in support of health information system implementation, go-live support, and optimization.
Describe the concept of go-live for HIM systems.
Recommend organizational change management techniques for supporting the implementation of new HIM technology or upgrades.
Competency 4: Develop system and personnel downtime procedures that minimize organizational risk and maintain uninterrupted patient safety and clinical operations.
Develop procedures that address HIM system downtime.
Explain how downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations.
Recommend a best-practice approach to designing a comprehensive, ongoing HIM technology support plan.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Write clearly and concisely in a logically coherent and appropriate form and style.
Instructions
Complete the Vila Health: HIM Technology Support Plan simulation before beginning work on the assignment. You will use the information from this exercise, as well as information from the readings and your own research to complete your assignment. In addition, note the requirements below for document format and length and for citing supporting evidence.
Use the template linked in Resources to write an executive summary that outlines a comprehensive plan for go-live and ongoing support for a major upgrade of a hospital’s EHR and other HIM systems.
The requirements for your executive summary, outlined below, correspond to the grading criteria in the rubric. Be sure that you address each criterion at a minimum. Read the HIM Technology Support Plan rubric carefully to better understand how each criterion will be assessed.
Describe the concept of go-live for HIM technology.
Identify the HIM technology workflow support needs at Vila Health.
Recommend organizational change management techniques for supporting the implementation of new health HIM systems or upgrades.
What evidence do you have to support your recommendations?
Develop procedures that address downtime for the HIM systems at Vila Health.
What evidence do you have that informs your procedures?
Explain how the downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations.
What evidence do you have to support your assertions and conclusions?
Provide your best-practice recommendations for designing a comprehensive go-live and ongoing support plan for Vila Health.
What evidence do you have to support your recommendations?
Write clearly and concisely in a logically coherent and appropriate form and style.
Write with a specific purpose and audience in mind.
Organize and structure your writing coherently.
Adhere to scholarly and disciplinary writing standards and APA formatting requirements.
Adhere to the accepted rules of grammar and mechanics.
Proofread your writing to minimize errors that could distract readers and make it difficult for them to focus on the substance of your assignment.
Additional Requirements
Your assignment should also meet the following requirements:
Template: Use the supplied executive summary template. Include a separate, APA-formatted references page.
Length: Your executive summary should comprise 3–5 pages of content plus a references page.
