11-1 What is the role of knowledge management systems in business?
Define knowledge management and explain its value to businesses.
Describe the important dimensions of knowledge.
Distinguish between data, knowledge, and wisdom and between tacit knowledge and explicit knowledge.
Describe the stages in the knowledge management value chain.
11-2 What are artificial intelligence (AI) and machine learning? How do businesses use AI?
Define artificial intelligence (AI) and the major AI techniques.
Define neural networks and deep learning neural networks, describing how they work and how they benefit organizations.
Define and describe genetic algorithms and intelligent agents. Explain how each works and the kinds of problems for which each is suited.
Define and describe computer vision systems, natural language processing systems, and robotics and give examples of their applications in organizations.
11-3 What types of systems are used for enterprise-wide knowledge management and how do they provide value for businesses?
Define and describe the various types of enterprise-wide knowledge management systems and explain how they provide value for businesses.
11-4 What are the major types of knowledge work systems and how do they provide value for firms?
Define knowledge work systems and describe the generic requirements of knowledge work systems.
Describe how the following systems support knowledge work: CAD, virtual reality, and augmented reality.
answer the question only using the text from chapter 11
