Reply Post # 1 Regulation and Quality
Thanks for sharing your views on quality and safety. On a different note, how do regulatory bodies influence health care? Recently, I read an interesting article a few weeks ago on this topic. Jones (2007) suggested that in many health care organizations that a disconnect occurs between quality management, risk management, and corporate compliance which results in segregating operations and related risks into management silos. The data reported in this article is overwhelming when you start to digest the magnitude of the millions of dollars paid out due to lack of communication and compliance across the various “silos.” The article suggests that compliance professionals are making a shift towards tearing down the “silos” and enforcing quality delivery of services that are accurately and appropriately accounted, documented, and billed (Jones, 2007). These compliance initiatives are transcending the medical staff peer review since they are often affected by politics and referral patterns.
Thus, if compliance officers incorporate quality of care standards with all the other compliance initiatives across the organization then leaders and physicians should not be deterred by the regulatory factors. Presently, how have regulatory agencies improved health care quality?
Reference
Jones, D. S. (2007, May/June). Combining disciplines: Making the connection between compliance, risk, and quality management. Journal of Health Care Compliance, 9(3), 5-12. Retrieved from EBSCOhost database
Reply to Post # 2
Hi Ashley. Thank you for your post. I also believe that quality and patient safety are often used interchangeably, but they are not the same. Quality healthcare refers to the provision of care that meets the needs and expectations of patients while ensuring that the services are efficient and effective. It is the degree to which healthcare services meet the need and expectations of patients and improve their health outcomes. In contrast, patient safety is the prevention of harm to patients from errors or adverse events during the course of medical treatment. Patient safety is an essential component to quality healthcare and involves identifying, analyzing, and preventing errors that can lead to adverse outcomes.
Success in healthcare hinges upon a commitment to prioritize quality, patient safety, and satisfaction. Quality care ensures optimal patient outcomes, achieved through evidence-based practices, rigorous standards, and continual improvement efforts. Patient safety remains paramount, demanding vigilant attention to prevent errors, infections, and adverse events. this involves robust protocols, staff training, and fostering, a culture transparency and accountability. Moreover, patient satisfaction reflects the effectiveness of care delivery, encompassing factors like communication, accessibility, and empathy. By actively engaging patients in decision-making and addressing their concerns, healthcare providers can enhance overall satisfaction and promote trust.
Reference
National Institutes of Health(NIH). (n.d.). https://www.ncbi.nlm.nih.gov.
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