You are the new chief clinical officer (CCO) of Mass General Brigham (formerly Partners HealthCare) in Boston. See your organization’s mission. Recently, a number of employees emailed to you Atul Gawande’s article “Why Doctors Hate Their Computers.” Someone who didn’t want her or his identity known made you a paper copy and mailed it to your office; that person also wrote above the article’s title, “How do you plan to keep the quality of patient care high while physician satisfaction and quality of life go to [expletive]?”
You have decided you need to reply; the situation is fast approaching crisis! i) Explain, in an open letter to all Mass General Brigham employees, what Gawande reported. ii) Respond to the concerns outlined in his report. iii) Indicate what measures, if any, you plan to take and why.
https://www.massgeneralbrigham.org/
Mission: https://www.massgeneralbrigham.org/who-we-are/mission-vision