Q1: Organizations and other entities throughout the world can experience issues or problems they may or may not have the knowledge or talent to resolve. Some of these issues are time sensitive and require prompt resolution. Is creating a series of solutions based on empirical research, experiments, and studies a viable step when solving these time sensitive issues? Defend your position.
Q2:Your organization is moving its call center agents (50 employees) from one side of the building to the other side, and you are in charge of the move. Your role is to oversee the construction, the equipment, and the transition of employees. Your company has been busy putting together the plan to have all new cubicles and chairs delivered to the site in the next 90 days. The new area has been freshly painted and carpeted. When the agents move to the new location, they will be getting new computers with multiple monitor screens and new software components that will make it easier to service their customers and easier for the organization to monitor their performance and to track their time on the phone with each customer. The agents have never worked on computers with multiple monitors, nor do they know the new software. You are already hearing some complaints. Since the new equipment will make the job easier, your leaders have also informed you that the agents will be responsible for new performance metrics. You know this will affect training the agents and that there is a possibility that the agents might quit or be terminated if they cannot meet the new metrics. In addition, the new area is a little farther from the bathrooms, break room, and parking lot than the area they are in today, which you know from experience will also become an issue with the agents.
Identify two issues in this case. Which theories of learning, cognition, collaboration, and motivation would you apply when generating potential solutions to each of those issues? Why?
