answer the following questions relating to the Bellagio Casino Resort case study. The templates are provided to support a structured approach to your responses – please use full and explanatory sentences:
1. Explain the problems that are most likely to occur in a casino environment found at the Bellagio Resort. Stud
Problems
Student Responses
1
2
3
4
5
6
7
1
2. Read the entire case study. Prepare a list of the primary action controls found at the Bellagio Casino. For each of the action controls you have listed:
a. Classify each action control
b. Show which problem(s) you described in question 1, each action control addresses.
Action Control Categories
Action Control Sub-Categories
Student Responses
Problem
Behavioural Constraints
Physical Constraints
Administrative Constraints
Pre-action Reviews
Action Accountability:
Communicating Defined Actions
Work rules, policies, procedures, contracts, rules-based codes of conduct
Checklists
Professional Judgement
Action Tracking
Direct Supervision / Monitoring
Activity Reports
Other Tracking Documentation
Rewarding / Punishing
Negative Reinforcements
1
3. Focus on three key roles at three primary levels of authority in the casino, namely, blackjack dealers, pit bosses and the vice president of table games. Then complete the following:
a. Briefly explain the key actions of each of these key roles; and
b. Show the action controls used to ensure that these employees perform actions that are not harmful to the Bellagio Casino.
Key Roles
Actions
Controls
Blackjack Dealers
Pit Bosses
VP of Table Games
4. Based on your analysis of the action controls used at the Bellagio Casino Resort, recommend Results Controls that may be used to reinforce the action controls that the organisation currently uses.
Explain the problems that are most likely to occur in a casino environment found at the Bellagio Resort.
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