Assignment Questions: Facilitate Change Unit 51 1: Analyse factors that drive change including challenges that may arise during the process of change; give an example of the impact of a proposed change and how the change was managed within your service provision, and the role you played. (1.1, 1.4, 2.2, 3.1, 5.1, 6.3) Answer: 2: Describe underpinning theories of change management and describe approaches, tools and techniques that support the change process. ( 1.2, 1.3) Answer: Concerns and Complaints Unit 48 3: Identify the and explain regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work and, analyse how they affect service provision within own area of work and reasons why individuals could be reluctant to raise concerns or make complaints. (J/602/ 2336 1.1, 1.2, 2.1) Answer: 4: Explain with examples how you monitor and review the use of systems for addressing concerns and complaints and involve others to evaluate their effectiveness. Explain how your own management practice has provided a culture where the organisation can learn from concerns and complaints (J/602/ 2336: , , , ) Answer: Managing continuous improvement in adult care: Unit 9 , , : Discuss a work incident you have been involved with, what lessons were learnt, what changes were made and how were their impacts identified and evaluated and what quality improvement processes. Answer: Guidelines: Copy each question including the unit numbers on to your word document then, provide the answers of what you are asked within that question, then move on to the next and follow the same format till you have answered all questions. For some of these questions, you need to get evidence from research. Include examples of your work in the first person ‘ I ‘ (for example; ‘I do’, ‘I did’; do not use phrases such as ‘I will ensure’, ‘I would’, ‘I could’, ‘I will’ ‘I plan to’ ‘I should, ‘ I must’, ’I am expected to’ only use the present or past tense when giving examples of your role, and make those detailed, in story formats, where you have been asked about YOU within your role. Do give ‘live’ examples of situations to support those answers. Some of the questions have asked about your role support as a part of their expectations, hence they must be provided only within those areas. If the question has not asked about your role support, that must not be included as that is not the expectation within that question. Do read your questions well and only provide answers to questions asked. (Please note that when analysing, you do not only have to explain about the concepts, you also have to identify your thoughts on them and make a case for your reasons. When evaluating, you need to include what works or can work well, what does not work well or might not work well, and future thinking.) You must always read your questions well, so you meet them as asked. If you are unsure of your understanding of any of them, do inform me so that can be explained so you meet them the first time. Put your assignment through spell and grammar check and ensure you eliminate all red or blue lines under words.
