3065.2.1 : Communication Process
The graduate applies effective communication techniques and principles to business environments.
3065.2.2 : Business Writing
The graduate applies the principles of business writing to communicate in a business environment.
INTRODUCTION
Today’s digital business environment is global, fast paced, and highly competitive, and you will likely be tasked with communicating across various platforms and with a variety of different cultures. As a business professional, it is important that you are able to effectively communicate cross-culturally in a professional manner. In this task you will demonstrate your knowledge of communicating as a business professional.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The originality report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
A. Write an essay (suggested length of 1–2 pages) explaining the importance of incorporating cultural sensitivity when interacting with international clients.
B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
RUBRIC
A:CULTURAL SENSITIVITY
NOT EVIDENT
An essay is not provided.
APPROACHING COMPETENCE
The essay provides an unclear, illogical, or unconvincing explanation of the importance of cultural sensitivity when interacting with international clients.
COMPETENT
The essay provides a clear, logical, and convincing explanation of the importance of cultural sensitivity when interacting with international clients.
B:SOURCES
NOT EVIDENT
The submission does not include both in-text citations and a reference list for sources that are quoted, paraphrased, or summarized.
APPROACHING COMPETENCE
The submission includes in-text citations for sources that are quoted, paraphrased, or summarized and a reference list; however, the citations or reference list is incomplete or inaccurate.
COMPETENT
The submission includes in-text citations for sources that are properly quoted, paraphrased, or summarized and a reference list that accurately identifies the author, date, title, and source location as available.
C:PROFESSIONAL COMMUNICATION
NOT EVIDENT
Content is unstructured, is disjointed, or contains pervasive errors in mechanics, usage, or grammar. Vocabulary or tone is unprofessional or distracts from the topic.
APPROACHING COMPETENCE
Content is poorly organized, is difficult to follow, or contains errors in mechanics, usage, or grammar that cause confusion. Terminology is misused or ineffective.
COMPETENT
Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.
In task 1, you will write
a one-page essay explaining
1:05
the importance of incorporating
cultural sensitivity when
1:09
interacting with
international clients.
1:13
Think of yourself as a
business professional.
1:16
If you use in-text
citations, you
1:19
will need a
references page, which
1:21
will be the last page
titled, References.
1:24
I will touch on in-text
citations in a moment.
1:27
There is an example
for you on this slide
1:30
along with an example of an
essay that shows the title
1:33
at the top of the page.
1:37
You will notice that the
essay is double-spaced.
1:39
By clicking on the paragraph
dropdown menu from the toolbar,
1:42
the line spacing can be
changed to double space.
1:46
The red arrow
illustrates this point.
1:50
This slide addresses sections
A, B, and C for this task.
1:55
Please note that task
1 section C emphasizes
2:00
professional communication.
2:04
APA style formatting recommends
using a 12-point font.
2:06
If you wonder what APA means,
it is the American Psychological
2:11
Association who provides
the official guide
2:15
to formal writing.
2:19
The publication manual of
the American Psychological
2:20
Association is in
its seventh edition,
2:24
and that is what is used for
criteria for writing papers.
2:26
As I mentioned in task 1, the
cultural sensitivity essay
2:31
explains the importance
of incorporating
2:36
cultural sensitivity
when interacting
2:38
with international clients.
2:41
Chapter 2 will be
helpful for this task.
2:43
On this slide, you will see
listed some potential topics
2:46
for discussion.
2:50
Communication strategies,
respectfulness,
2:52
formalities in
business dealings,
2:55
cultural values in
different countries,
2:57
high-context and
low-context cultures.
3:00
Please keep in mind that
these are only suggestions.
3:03
I’m sure you will have
excellent ideas as well.
3:07
Students will oftentimes tell
me that they have writer’s block
3:11
and have trouble getting started
when it comes to task 1 section
3:15
A. On this slide is an example
to help you to get started.
3:19
In the first
paragraph, you could
3:24
explain to the reader,
who is the evaluator, what
3:26
does cultural sensitivity mean.
3:29
Evaluators score your papers,
not the course instructors.
3:32
The course instructors
are here to help you.
3:36
In this essay,
you will elaborate
3:39
on the importance
of incorporating
3:41
cultural sensitivity
when interacting
3:44
with international clients.
3:46
Please refer to those
potential topics to discuss.
3:48
In the second paragraph,
think about how
3:52
gestures, body language,
eye contact, et cetera,
3:54
carry different meanings
in different cultures.
3:58
Discuss some of those examples,
and provide an in-text citation
4:01
from the e-text.
4:06
Third, consider providing
some personal examples
4:08
demonstrating cultural
sensitivity in your own life.
4:11
What experiences
have you encountered?
4:15
Finally, develop a short
conclusion for your paper.
4:18
Now you have
finished your paper,
4:22
but we need to add the finishing
touches for sections B, and C.
4:24
It is important to
acknowledge the sources
4:30
you have cited in your paper.
4:32
What is cited in the
body of your paper,
4:34
your in-text citations,
must match what
4:36
is on your references page.
4:40
The reason for
this APA style rule
4:42
is that you are letting
the reader know,
4:45
here is where I found
this information.
4:48
It provides a roadmap
for the reader.
4:50
It is important your work
demonstrates professionalism
4:53
in the content and presentation
of your submission.
4:56
Always remember,
the Writing Center
5:00
can assist you with
this task and help you
5:02
with APA formatting.
5:05
I always remind my
students to take
5:07
advantage of the WGU resources.
5:09
You can call the Writing
Center at 1-877-435-7948,
5:12
extension 2967.
5:19
Just another tip, grammarly.com
has a free version
5:22
that you can use to check
for grammatical errors
5:26
in your paper.
5:29
On this slide, I
wanted to provide you
5:32
with some APA format examples.
5:34
If you quoted or paraphrased
material from the e-text,
5:37
you will need to cite
it in your paper.
5:41
Include an in-text citation
after the paragraph where
5:43
you cited the information.
5:47
In this example, you will
include a left parenthesis,
5:49
state the author, which is
Newman, year of publication,
5:53
2017, the name of the
section where you found
5:57
the information,
and the para, which
6:01
is short for paragraph number.
6:05
Since we do not have
pages in the e-text,
6:07
it is important to state
the paragraph where
6:10
you retrieved the information.
6:13
Then on the final page, the
references will be listed.
6:15
Newman, A. 2017.
6:18
Business communication–
in person, in print,
6:23
online (10th ed.).
6:26
Cengage Learning.
6:32
As I said earlier, you
are creating a roadmap
6:34
for the reader who may be
interested in a reference you
6:37
have shared.
6:40
I wanted to share
some reasons with you
6:42
why task 1 is returned.
6:44
Students often fail to include
in-text citations, which
6:46
is so important.
6:51
Sometimes students do not
include the references page.
6:52
When the paper is
submitted, please
6:55
be mindful to make certain the
similarity score is below 30%.
6:58
If it is 30% or above,
retract the paper
7:03
and reword your material so that
it will be below the 30% score.
7:07
You can do this task.
7:13
I have faith in each one of you.
7:15
I wanted to share some
critical tips for success.
7:18
Watch the welcome video.
7:21
Watch this task overview
in its entirety.
7:23
Read the emails from
your course instructors.
7:27
Review the task 1 Tip
Sheet under Course Tips.
7:31
Review the task instructions
carefully before writing.
7:34
After you finish
the task, review it
7:38
against the rubric
for any errors.
7:41
Read course chatter, someone
may have asked the question
7:43
you were going to ask.
7:47
Reach out to your
course instructor
7:48
if you have questions.
7:50
Email ********************.
7:52
That is our business
communication inbox.
7:57
And believe in yourself.
8:01
You can do this.
8:03
I have faith in you.
8:04
If you feel you
do not know where
8:07
to begin, create an
outline of the main points
8:09
you want to make,
and that will help
8:12
you to get started on your
writing, and help you to stay
8:14
focused.
8:17
Please reach out to
your course instructor
8:19
if you have any
questions at all.
8:21
And remember, you can do this.
8:23
You are a business professional.
8:26
Thank you for your time and
viewing this presentation.
8:29
I know you’re going
to do a fantastic job.
