1. Articulate the business environments and key issues the case is trying to address.
2. Provide your analysis of the case regarding approaches, results, and causes that lead to the outcomes.
3. If your were IBM, what will you do differently? Please pick two areas of interest to discuss.
4. What are your lessons learned?
Review Maturity Level Characteristics (Table 3.1). Make up a business, use a business you are using for your CA, or choose an actual business (i.e.: McDonalds) and do the following:
5. Apply EACH of the 5 Levels to the business you choose and provide an example of how each level applies (you can make up an issue).